Consuelo Ramos
South Beloit,IL
Summary
Experienced with managing sensitive information and executive support. Managed document disclosures with precision, ensuring accuracy and confidentiality. Demonstrated analytical skills and strong attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
First National Bank and Trust a Division of Bank First N.A.,
Beloit, WI
05.2022 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Trained new staff on customer service protocols and banking software.
- Mentored junior representatives, fostering skill development and improving team performance.
- Led initiatives to improve operational workflows, resulting in enhanced efficiency across departments.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
Universal Personal Banker
First National Bank and Trust Co.,
Beloit, WI
05.2022 - Current
- Managed client accounts, ensuring accurate record-keeping and compliance with banking regulations.
- Provided personalized financial advice, enhancing customer relationships and satisfaction levels.
- Collaborated with team members to streamline loan processing procedures, improving efficiency.
- Analyzed customer financial needs, recommending suitable products to meet goals effectively.
Lead Cashier
Blain's Farm and Fleet
Roscoe, IL
04.2020 - 04.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Tracked inventory levels precisely to ensure adequate stock is available for sale.
- Supported other departments within the store by providing assistance when needed.
Assistant Program Staff
South Beloit Boys & Girls Club
South Beloit, IL
04.2018 - 04.2020
- Communicated clearly with program staff and participants through written and digital correspondence.
- Assisted in gathering of program data to compose through monthly reports.
- Performed clerical organizations, answered phones and filed documentation for program manager.
Education
Associate's - Business Management
Blackhawk Technical College
Janesville, WI05-2024
Skills
- Customer Satisfaction
- Business Development
- Client Relationship Management
- Highly Organized
- Multitasker
- Enthusiastic
Certification
Notary Public
Languages
Spanish
Timeline
Senior Customer Service Representative
First National Bank and Trust a Division of Bank First N.A.,
05.2022 - Current
Universal Personal Banker
First National Bank and Trust Co.,
05.2022 - Current
Lead Cashier
Blain's Farm and Fleet
04.2020 - 04.2022
Assistant Program Staff
South Beloit Boys & Girls Club
04.2018 - 04.2020
Associate's - Business Management
Blackhawk Technical College