Consuelo Wright
Las Vegas,NV
Summary
Detail-oriented administrative and customer service professional with 15+ years of experience in front desk operations, intake and client services, and healthcare records management. Skilled in handling confidential information in compliance with HIPAA and PHI standards. Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
26
26
years of professional experience
Work History
Vitamin Clerk
Sprouts Farmers Market
Las Vegas, NV
04.2025 - Current
- Provide customer service in a high-volume retail environment, assisting with product selection and inquiries
- Maintain organized inventory and ensure accurate product handling
Pet Sitter / Rental Property Assistant
Linda’s Errand Girls
Green Valley, AZ
02.2023 - 01.2024
- Provided attentive care for pets, ensuring safety and well-being during visits.
- Assisted with vacation rental guest check-ins and issue resolution
- Communicated with clients to ensure smooth service delivery and positive experience outcomes
Caregiver
Caregiver (Family Support)
06.2016 - 09.2019
- Provided compassionate care and daily support during extended illness, ensuring comfort and continuity of care
Service Desk Representative
The Home Depot
11.2018 - 05.2019
- Provided exceptional customer service, resolving inquiries through effective communication and problem-solving skills.
- Managed incoming calls and support requests, ensuring efficient ticket resolution within established guidelines.
- Handled scheduling, order coordination, and issue resolution in a fast-paced front desk environment
- Processed cash and electronic transactions with accuracy and attention to detail
Project Manager – Office 365 Program Office
Kaiser Permanente Information Technology & Business Operations
01.2016 - 05.2016
- Led cross-functional teams to deliver IT projects within scope and budget.
- Developed project plans and schedules, ensuring alignment with business objectives.
- Managed stakeholder communications, facilitating collaboration across departments.
Business Consultant
Business Consultant – Health Plan Business Information Office
11.2009 - 05.2015
- Managed high-volume intake, analysis, and tracking of new project requests supporting health plan business operations and strategic data initiatives
- Supported enterprise reporting and maintained structured application and system inventories to enhance operational visibility and service efficiency
- Supported training and coordination of cross-functional resources to ensure readiness for critical operational and data recovery events
Administrative Assistant
Kaiser Permanente Information Technology – Database Services
01.2003 - 01.2009
- Coordinated scheduling and logistics for departmental meetings and IT project initiatives
- Managed electronic filing systems to ensure efficient record-keeping and retrieval
Medical Records Coordinator / Concierge
VI at Grayhawk (Retirement Community)
Scottsdale, AZ
01.2000 - 01.2002
- Established and organized Medical Records Department, developed policies for electronic health record (EHR) usage and documentation practices
- Conducted regular audits of medical records for quality assurance and accuracy.
- Established Central Supply Department
- Developed procedures for managing resident healthcare supply procurement and inventory processes
- Supported medication billing and record maintenance in coordination with pharmacy systems
- Supervised concierge staff and coordinated front desk operations and resident services
Education
No Degree - Business, Management Concentration
University of North Carolina At Greensboro
Greensboro, NCSkills
- Registration & Intake Processes
- Payment Processing & Basic Verification
- Multi-Line Phone Systems, Phone Etiquette
- Front Desk Operations & Patient Flow Support
- Appointment Scheduling & Care Coordination
- Electronic Records (EMR/EHR Exposure)
- Medical Terminology
- Customer Service
- Organizational growth
Timeline
Vitamin Clerk
Sprouts Farmers Market
04.2025 - Current
Pet Sitter / Rental Property Assistant
Linda’s Errand Girls
02.2023 - 01.2024
Service Desk Representative
The Home Depot
11.2018 - 05.2019
Caregiver
Caregiver (Family Support)
06.2016 - 09.2019
Project Manager – Office 365 Program Office
Kaiser Permanente Information Technology & Business Operations
01.2016 - 05.2016
Business Consultant
Business Consultant – Health Plan Business Information Office
11.2009 - 05.2015
Administrative Assistant
Kaiser Permanente Information Technology – Database Services
01.2003 - 01.2009
Medical Records Coordinator / Concierge
VI at Grayhawk (Retirement Community)
01.2000 - 01.2002
No Degree - Business, Management Concentration
University of North Carolina At Greensboro
Education & Training
- Medical Terminology
- Six Sigma: Listening to the Voice of the Customer
- Exercising Influence for Team Members
- Leadership and Supervisory Skills for Women