Conswalla Wilson
Jacksonville ,FL
Summary
Adept at driving results, I leveraged my problem-solving abilities and commercial driving expertise at FedEx to ensure timely deliveries, maintaining a clean driving record. Excelled in customer service and conflict resolution, boosting loyalty at ADT Security. Skilled in Microsoft Excel and call management, I consistently exceeded sales targets, enhancing team performance and efficiency.
Overview
16
16
years of professional experience
Work History
OTR Truck Driver
FedEx
Jacksonville, FL
10.2023 - Current
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
Customer Service Representative (Remote)
ADT Security
Jacksonville, FL
04.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Medical Debt Collector (Remote)
Radius Global Solutions
Jacksonville, FL
11.2019 - 04.2021
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within Software.
E-Commerce Specialist
PCLiquidations
Jacksonville, FL
08.2017 - 11.2019
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
Sales Representative Team Leader
Comcast
Jacksonville, FL
07.2015 - 08.2017
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Patient Care Technician
University Of Colorado Anschutz Medical Campus
Aurora, CO
01.2012 - 05.2015
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Sales Associate
Sears Hometown & Outlet Stores Inc.
Denver, CO
03.2008 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Culinary Arts -
Auguste Escoffier School of Culinary Arts
Boulder, CO10.2023
High School Diploma -
Emily Griffith Technical College
Denver, CO05.2010
Skills
- Safety Compliance
- Commercial driving
- Clean Driving Record
- Safe Driving Practices
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Call Management
Timeline
OTR Truck Driver
FedEx
10.2023 - Current
Customer Service Representative (Remote)
ADT Security
04.2021 - 10.2023
Medical Debt Collector (Remote)
Radius Global Solutions
11.2019 - 04.2021
E-Commerce Specialist
PCLiquidations
08.2017 - 11.2019
Sales Representative Team Leader
Comcast
07.2015 - 08.2017
Patient Care Technician
University Of Colorado Anschutz Medical Campus
01.2012 - 05.2015
Sales Associate
Sears Hometown & Outlet Stores Inc.
03.2008 - 01.2012
Culinary Arts -
Auguste Escoffier School of Culinary Arts
High School Diploma -
Emily Griffith Technical College