Contesia Roston
Arlington,TX
Summary
An extremely responsible, hard worker, completely dedicated to my job, passionate. able to work without direct supervision and a quick learner for anything new I am faced with. I am extremely productive and have an excellent communication style. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Liberty Mutual Insurance (through Foundever)
Fort Smith, AR (Remote)
05.2023 - 12.2023
- Licensed insurance agent
- General lines, Property lines and casualty, Health, Life, Accident and HMO
- Assisting policy holders with changes, questions and/or concerns they may have regarding their policy.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Handled customer inquiries and complaints in a timely manner.
- Strengthened customer retention by offering discount options.
Licensed Health Plan Advisor
Bloom Insurance Agency
Bloomington, ID (Remote)
09.2022 - 01.2023
- Handling Inbound to assist individuals with their health plan information
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Retention calls to develop appropriate quotes based on risk information.
- Informing consumers of any changes to plans
- Processed claims payments quickly and efficiently while maintaining accurate records.
- Provided customer support for members to answer questions about their health plan benefits and coverage options.
- Served as a liaison between customers, insurance representatives, physicians' offices and hospitals when issues arose concerning patient care or coverage decisions.
- Collaborated with medical providers to ensure quality care was provided to members at an affordable cost.
Production Manager
Steak N Shake
Arlington, TX
11.2019 - 05.2022
- Customer communication and assistance
- Organization
- Sense of Urgency and Accuracy
- Operating POS system
- Math and Money
- Prepping
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Handled closing the store with myself and one other employee
- End of day sales and data entry.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
Manager
Taco Bell
Arlington, TX
03.2015 - 07.2019
- I was responsible for assisting customers with any concerns they may have and making sure orders were out correctly and in a timely manner
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Completed thorough closing and shift change functions to maintain operational standards each day as well as End of day paper work and data entry.
- Money counts and drops
- Daily inventory.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Team Leader/Supervisor
Whataburger llc
Mansfield, TX
04.2010 - 09.2013
- I made sure any shift I ran was efficient
- End of day reports, end of week reports and audits
- Schedules
- Cooking
- Inventory and truck orders
- Also making sure my team was on top of their jobs satisfying customers.
Cashier
Wal-Mart
Mansfield, TX
03.2009 - 10.2009
- Assisting customers with friendly, fast and accurate service.
- Directed and supervised staff performance.
- Ensured that cashiers performed their duties in accordance with company policy and procedures.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Telecommunications Technician
Novo 1
Fort Worth, TX
05.2008 - 02.2009
- Answering incoming calls for customers care
- Assisting customers with any questions or concerns they may have in regards to the accounts with the company.
Dietary Aide
Dalworth Nursing and Rehabilitation
Dalworthington Gardens, TX
01.2006 - 05.2008
- Assisting residents
- Served food and snacks according to planned menu and patients' diet orders.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Delivered meals to residents and patients in their rooms when requested.
- Prepared and served meals according to dietary guidelines.
Education
High School Diploma -
Juan Seguin High School
Arlington, TX01.2005
Skills
- Typing 42 wpm
- Administration
- Inventory
- Microsoft Word
- Payroll
- Scheduling
- Training
- Food Preparation/Cooking
- Math
- Kitchen Experience
- POS
- Production Management
- Supervising
- Inbound and Outbound Calling/Call center operations
- Active Listening
- Customer service
Certification
- Property & Casualty License all 50 states, 05/01/23, 05/01/25
- Life & Health Insurance License, Texas, Delaware and South Carolina, 11/01/22, 11/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
Liberty Mutual Insurance (through Foundever)
05.2023 - 12.2023
Licensed Health Plan Advisor
Bloom Insurance Agency
09.2022 - 01.2023
Production Manager
Steak N Shake
11.2019 - 05.2022
Manager
Taco Bell
03.2015 - 07.2019
Team Leader/Supervisor
Whataburger llc
04.2010 - 09.2013
Cashier
Wal-Mart
03.2009 - 10.2009
Telecommunications Technician
Novo 1
05.2008 - 02.2009
Dietary Aide
Dalworth Nursing and Rehabilitation
01.2006 - 05.2008
High School Diploma -
Juan Seguin High School
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