Contessa Cumberbatch
Graham,NC
Summary
Results-oriented Operations Manager skilled in relationship building and problem solving. Excels in fast-paced environments, fostering partnerships across diverse demographics and management levels. Committed to delivering exceptional customer service and effective communication.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Operations Manager
Angel island fun park
Durham, NC
05.2025 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Trained and mentored team members on operational procedures and best practices.
- Facilitated communication between departments to streamline operations and resolve issues.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Operations Manager
Bowlero Corp
Greensboro, NC
01.2024 - Current
- Monitored and improved efficiency of processes, team performance, and customer service
- Conducted P&L reviews to evaluate financial performance
- Maintained accurate inventory records to ensure optimal stock levels and cost management
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel
- Analyzed data from daily reports to identify trends in production performance metrics
- Created detailed reports on the performance of individual departments within operations
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Assessed employee development needs and provided feedback on their progress towards meeting goals
- Delivered positive customer experiences by implementing effective quality assurance practices
- Performed employee observations to assess performance and compliance and documented findings.
- Monitored monthly sales to create comprehensive reports to generate reports for business development planning.
Supervisor
AMF All Star lanes
Greensboro, NC
04.2023 - 03.2024
- Trained staff and enforced regulations to ensure compliance and operational integrity
- Assigned tasks to team members to ensure project completion., handling conflicts and problems
- Opened and closed the center, managing daily operations and security.
Cook
Amf Bowling Centers Inc
Greensboro, NC
01.2022 - 07.2022
- Replenished food items, maintained safe operations, interacted with waitstaff, trained and managed kitchen staff, operated cooking equipment, and followed safe food handling procedures to ensure smooth kitchen operations.
- Maintained cleanliness and organization of food preparation areas to support food safety and efficiency.
- Operated kitchen equipment safely and efficiently, adhering to guidelines to minimize risks and ensure quality food preparation.
- Assisted in inventory management and restocking of supplies.
- Followed food safety standards to ensure quality and compliance.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Labeled food items with dates and stored them to ensure safety and freshness.
- Operated kitchen equipment safely and efficiently, following guidelines.
- Assisted in inventory management and restocking of supplies as needed.
- Trained new staff on cooking techniques and kitchen procedures.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Home health aide
LINK HOMECARE
New York, NY
08.2020 - 09.2021
- Documented daily logs of patient activities and interactions, accompanying patients to outings and appointments, following treatment plans, supervising routines, engaging clients in activities, assisting with range-of-motion exercises.
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patient health by checking vital signs and reporting changes.
- Administered medications according to prescribed schedules and instructions.
Manager
Cold Stone
Valley Stream, New York
04.2019 - 10.2019
- Managed inventory levels to align with demand, minimizing waste.
- Assigned tasks to associates based on skill levels, enhancing overall team effectiveness.
- Conducted interviews with prospective employees and collaborated with HR on hiring decisions.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
ColoradoBachelor of Science - Psychology
New York University
New York, NY 05.2019 - 08.2021
Associate of Science - Criminal Justice
Borough of Manhattan Community College
New York, NYSkills
- Supply Chain Management
- Operational Problem Solving
- Operational Performance Analysis
- Inventory Control
- Management
- Leadership
- Team building
- Delegation
- Goal Setting
- Problem solving
- Customer Service
- Communication
Languages
Timeline
Operations Manager
Angel island fun park
05.2025 - Current
Operations Manager
Bowlero Corp
01.2024 - Current
Supervisor
AMF All Star lanes
04.2023 - 03.2024
Cook
Amf Bowling Centers Inc
01.2022 - 07.2022
Home health aide
LINK HOMECARE
08.2020 - 09.2021
Bachelor of Science - Psychology
New York University
05.2019 - 08.2021
Manager
Cold Stone
04.2019 - 10.2019
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Associate of Science - Criminal Justice
Borough of Manhattan Community College