CONTESSA DAVIS
Newark,DE
Summary
Financial crimes professional bringing solid track record of uncovering and mitigating financial threats. Proven ability to collaborate effectively with teams to achieve impactful results in dynamic environments. Skills include risk assessment, regulatory compliance, and strong adaptability.
Overview
11
11
years of professional experience
Work History
Financial Crimes Investigator- High Risk Clients
City National Bank
11.2023 - Current
- Perform analysis on clients' transactions identified through the monitoring system that involves various transaction types
- Perform timely investigations with well-reasoned and supported decision making
- Identified patterns of suspicious activity through meticulous transaction analysis, aiding in the detection of financial crimes.
- Utilize internal and external resources to research, document, and resolve investigations
- Conducts follow-up with line colleagues for any missing or necessary information
- Provide feedback on policies and procedures to ensure accuracy
- Perform quality control on lower-level alert review to ensure accuracy and proper application of policy
- Pursued continuous professional development to stay abreast of latest investigative techniques and technologies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Treasury Service Specialist- Exceptions
Bank of America
05.2023 - 11.2023
- Research, resolve and decision an average of 28 potential exception cases
- Maintains internal operational and financial controls
- Manage high volume work queue within prescribed time limits
- Utilize multiple bank systems to make an informed decision
- Review, research, and resolve requests from internal partners
- Research, maintain, and present information related to ongoing projects
- Review policies and procedures for inconsistencies and submit feedback for updates
- Support team members and internal partners through training
Complex Case Manager-Research and Adjustments
Bank of America
05.2022 - 05.2023
- Review decedent cases for applicable state law
- Complete outreach to heirs to assist in the process of closing or updating account according to state law
- Research and escalate complex case review
- Manage high volume work queue within prescribed time limits
- Utilize multiple sources of information to make an informed decision
- Support peers with guidance and information
- Actively provide feedback on process and procedure improvement
- Participate on the Employee Engagement Council
Small Business Fraud Service Representative
Bank of America
03.2021 - 05.2022
- Engage clients and provide a positive experience while securing accounts
- Confidently advise on the correct course of action to secure accounts
- Complete an average of 60 inbound calls daily
- Ability to navigate multiple technologies while engaging clients
- Maintain performance and quality standards to ensure a positive client experience
- Accept and apply coaching and feedback to improve performance
Lead Teller
Key Bank
08.2019 - 12.2020
- Assist branch manager with training, operations, and coaching
- Monitor Client Experience and maintain a minimum of 90% positive survey responses
- Perform audits on currency, negotiable items, and safe deposit boxes as required
- Complete and maintain schedule and request for time off
- Resolve client concerns in a timely manner
- Research and escalate client complaints as required
- Settle the branch daily and resolve critical operational errors
- Assist with additional projects as required
Head Teller II
American Heritage Credit Union
05.2014 - 08.2017
- Develop, coach, and manage team members
- Perform various customer service-related duties as needed
- Research and resolve customer service escalations
- Maintain, replenish, and settle vault currency levels, ATM, TCR, and TCD
- Complete and submit all branch audits including cash settlement, teller audits, gift card audits, negotiable instruments, and credit/debit cards
- Complete and submit daily, weekly, and monthly branch reports
- Research and resolve all branch settlement issues
Education
Bachelor of Science - Accounting
University of Phoenix
06.2023
Skills
- Financial crime analysis
- Analytical problem-solving
- Strong organizational skills
- Detailed documentation abilities
- Financial transaction analysis
- Know your customer
- Risk evaluation
- Resilience in high-pressure scenarios
- Understanding of bank secrecy regulations
- Training and mentoring
Timeline
Financial Crimes Investigator- High Risk Clients
City National Bank
11.2023 - Current
Treasury Service Specialist- Exceptions
Bank of America
05.2023 - 11.2023
Complex Case Manager-Research and Adjustments
Bank of America
05.2022 - 05.2023
Small Business Fraud Service Representative
Bank of America
03.2021 - 05.2022
Lead Teller
Key Bank
08.2019 - 12.2020
Head Teller II
American Heritage Credit Union
05.2014 - 08.2017
Bachelor of Science - Accounting
University of Phoenix
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