Dayanna Zepeda
Los Angeles,CA
Summary
Experienced with handling customer accounts and transactions efficiently. Utilizes problem-solving skills to ensure accurate and timely processing. Knowledge of regulatory compliance and financial procedures ensures high standard of service.
Overview
5
5
years of professional experience
Work History
Deposit Services Representative
City National Bank
08.2024 - Current
- Support escrow and title company clients by responding to operational inquiries for specialized deposit accounts.
- Managed a high volume of escrow transactions, ensuring compliance with legal requirements.
- Process payment-related transactions such as stop payments, internal transfers, wire transfers, and payment file adjustments, ensuring compliance with bank policies.
- Monitor and research exception reports, returned items (checks, ACH), non-post items and any irregular account activity.
- Coordinate with internal functions (compliance, fraud prevention, wire/treasury operations) to manage flagged transactions, wire holds, compliance requests, and fraud investigations when required.
- Process and fulfill requests including check copies, statement copies, account type changes, and fee reversals.
- Manage incoming mail requests such as deposit processing.
- Perform daily reconciliation of deposit transactions.
Associate
Digital Currency Services
05.2021 - 07.2024
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Processed check cashing transactions, including verification of customer identification and check authenticity.
- Ensured compliance with Anti-Money Laundering (AML) regulations, including CTR reporting requirements.
- Processed payday loan applications, including customer verification, documentation review, and loan disbursements.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data and take corrective actions as needed.
- Worked in a fast-paced, high-volume environment while maintaining attention to detail.
- Addressed customer questions and concerns promptly while maintaining compliance and confidentiality.
Education
Associate of Business Administration - Business Administration
Santa Monica College
Santa Monica, CASkills
- Compliance, banking laws, and regulations
- Honest and dependable
- Multitasking Abilities
- Organizational skills
- Customer Service-oriented
- Data entry
- Adaptability
- Banking regulations
- Adherence to policies
- Transaction balancing
- Team collaboration
- Cash handling experience
- Attention to detail
- Problem-solving
Timeline
Deposit Services Representative
City National Bank
08.2024 - Current
Associate
Digital Currency Services
05.2021 - 07.2024
Associate of Business Administration - Business Administration
Santa Monica College