Venus Roy Desmond
Sanford
Summary
Dedicated Customer Service Representative skilled in managing deposit operations and resolving inquiries. Strong commitment to customer satisfaction and compliance, ensuring accuracy in transaction processing. Proven ability to maintain professional relationships while meeting productivity targets.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Deposit Services Representative
Foundever
DeLand
06.2025 - Current
- Processed and verified customer deposits, ensuring accuracy and compliance with banking regulations
- Managed large volumes of incoming deposits, consistently meeting or exceeding productivity targets
- Managed and resolved customer complaints regarding deposit transactions, ensuring timely resolutions and maintaining customer trust
- Assisted customers with deposit-related inquiries, delivering accurate information and enhancing customer satisfaction
- Ensured timely processing of outgoing wire transfers according to customer instructions and bank policies
- Maintained up-to-date knowledge of banking policies and procedures regarding deposit operations
- Maintained confidentiality when handling sensitive information, safeguarding customer data and upholding banking standards
- Utilized various software applications (e.g., banking platforms, spreadsheets) to perform data entry tasks accurately
- Resolved escalated issues from branch personnel regarding complex or sensitive deposit transactions
QA Analyst
S2tech
South Houston
10.2018 - 01.2020
- Designed test cases aligned with business requirements to validate system functionality.
- Executed system testing for Accenture public health platform, ensuring claims subsystem performance met quality standards.
- Documented software defects in Team Foundation Server, streamlining resolution process for development teams.
- Engaged in defect triage meetings, providing insights that informed development priorities and improved defect resolution.
- Contributed to requirement specification documentation through end-user interviews and JAD sessions.
- Collaborated with diverse coworkers to address product-related issues and meet goals.
- Created EDI transactions using Edifices application tool and FTP protocols.
- Supported colleagues with technical assistance to enhance team collaboration.
Call center Representative
Convergys
Lake Mary
10.2017 - 09.2018
- Assessed and addressed customer needs, delivering timely and effective support to improve satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Partnered with internal teams and customers to assess user needs and implement technical solutions.
- Educated customers on product and service details and information.
- Identified root causes of issues and resolved diverse problems, enhancing overall business operations.
- Recorded call details and solutions into database for future reference.
- Maintained user account data by initiating account access and establishing in the database.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Applied analytical and problem-solving skills to troubleshoot.
HR Executive
Amity Tradings and consultancy
Kerala
07.2012 - 02.2014
- Developed recruiting strategies to align with current and future staffing needs, ensuring organizational goals were met.
- Advised management on organizing and implementing effective recruiting and retention programs, enhancing workforce stability.
- Resolved employee relations issues, including harassment allegations and work complaints, fostering a supportive workplace environment.
- Facilitated employee hiring by managing the recruitment process and completing necessary paperwork.
- Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
- Schedule or conduct new employee orientations.
- Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations.
- Confer with management to develop or implement personnel policies or procedures.
- Review employment applications and job orders to match applicants with job requirements.
- Conduct reference or background checks on job applicants.
- Contact job applicants to inform them of the status of their applications.
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
- Perform searches for qualified job candidates, using sources such as computer databases, networking.
- Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
- Provide management, with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
- Analyze employment-related data and prepare required reports.
- Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.
- Evaluated recruitment or selection criteria to ensure conformance to professional standards.
- Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
- Amity Trading's and Consultancy Services- Kerala, India
- Amity Trading's and Consultancy Services- Kerala, India
Education
Bachelors of Science - Bachelor's degree
All Saint's College
Kerala01-2008
Skills
- Transaction processing and deposits
- Account management capabilities
- Data integrity and entry
- Compliance adherence
- Attention to detail
- Problem-solving skills
- Exceptional customer service
- Proficient in Microsoft Office Suite
- Expertise in CRM platforms
- Banking software proficiency
- Internal tool utilization
- Technical expertise
Certification
- Driver's License
- Professional In Human Resources
- Microsoft Azure Fundamentals
Languages
English
Timeline
Deposit Services Representative
Foundever
06.2025 - Current
QA Analyst
S2tech
10.2018 - 01.2020
Call center Representative
Convergys
10.2017 - 09.2018
HR Executive
Amity Tradings and consultancy
07.2012 - 02.2014
Bachelors of Science - Bachelor's degree
All Saint's College