Doris Webb
Norman
Summary
Dedicated professional with a strong work ethic and effective communication skills. Experienced in customer service and account management, consistently enhancing customer satisfaction through tailored solutions. Proficient in problem-solving and compliance oversight, contributing to organizational goals in dynamic team environments.
Overview
22
22
years of professional experience
Work History
Deposit Services Representative
Ttec
Bethany
04.2023 - Current
- Assisted customers with account inquiries and banking services effectively.
- Engaged customers to identify needs and provide tailored product solutions.
- Promoted high customer satisfaction by resolving issues with knowledgeable service.
- Resolved customer complaints using effective communication and problem-solving to enhance satisfaction.
- Explained banking procedures and regulations accurately to customers.
- Checked customer identification for compliance with anti-money laundering regulations.
- Documented customer interactions accurately to ensure compliance with company policies.
- Escalated unresolved complaints to appropriate personnel.
Retail Sales Associate
Khol's Department Store
norman
10.2023 - 01.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Guided customers in selecting merchandise tailored to their needs and preferences, enhancing their shopping experience.
- Processed transactions efficiently, ensuring excellent customer service and satisfaction.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Monitored sales floor to proactively assist customers and maintain optimal merchandise availability.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Created price tags and merchandise signs for new items.
Retail Sales Associate
JCPenney
Norman
10.2018 - 03.2020
- Greeted customers and assisted in locating requested items, enhancing customer satisfaction and loyalty.
- Assisted customers with finding the right product for their needs.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Promoted special offers and discounts to drive additional sales.
- Developed in-depth knowledge of store merchandise and current promotions to provide informed customer assistance.
- Maintained store appearance by organizing shelves and restocking products regularly.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Customer Support Specialist
Convergys
Moore
10.2003 - 09.2016
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with inquiries, delivering detailed product information to enhance their understanding.
- Educated customers on new services and promotions effectively.
- Investigated and resolved billing issues promptly, ensuring customer satisfaction and trust.
- Provided technical assistance to customers regarding products or services.
- Utilized advanced technical skills to troubleshoot complex problems, implementing effective solutions to improve customer experience.
- Implemented software tools to enhance workflow efficiency.
- Assisted in training and motivating new employees.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Education
Some College (No Degree) - American History
Occc
Oklahoma City, OKSome College (No Degree) -
Moore Norman Tech
Norman, OKSkills
- Customer service and support
- Account management
- Client management
- Compliance oversight
- Banking regulations expertise
- Technical assistance
- Problem solving
- Attention to detail
- Time management
- Multitasking skills
- Effective communication
- Active listening
- Conflict resolution
- Policy adherence
- Empathy
- Professional ethics
References
References available upon request.
Timeline
Retail Sales Associate
Khol's Department Store
10.2023 - 01.2024
Deposit Services Representative
Ttec
04.2023 - Current
Retail Sales Associate
JCPenney
10.2018 - 03.2020
Customer Support Specialist
Convergys
10.2003 - 09.2016
Some College (No Degree) - American History
Occc
Some College (No Degree) -
Moore Norman Tech