Demarius Ramsey
Mansfield
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Deposit Services Representative
Discover Financial Services
New Albany
04.2023 - Current
- Processed customer deposits and withdrawals accurately and timely.
- Generated reports on daily transactions for management review.
- Promoted additional banking products such as savings plans, credit cards, to increase profitability.
- Researched complex customer requests utilizing available resources efficiently.
- Answered customer inquiries regarding account balances, transactions, fees and other related banking services.
- Provided exceptional customer service by responding promptly to all customers' requests or complaints.
- Adhered to bank policies and regulations when processing transactions for customers.
- Identified transaction errors when debits and credits did not balance.
- Investigated overdrafts or returned items for proper resolution.
- Resolved customer inquiries regarding deposit accounts in a timely manner.
- Assisted in the setup of new accounts for customers.
- Processed incoming wires, ACH transactions, check deposits, and other deposit products.
- Processed documents for new account holders.
Provider Specialist
Village Medical
Chicago
03.2022 - 04.2023
- Incoming calls
- Leave messages
- Coordinated patient care among multiple providers in the healthcare system.
- Provided health education and resources to patients.
- Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
- Researched and corrected customer issues in areas such as plan benefits, coverage eligibility, and claims processes.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Communicated authorization decisions, including approvals and denials, to healthcare providers and patients.
- Scheduled appointments for customers based on their availability.
Enrollment Specialist
Independence Blue Cross
Philadelphia
02.2021 - 03.2022
- Quote benefits
- Billing
- Incoming and outgoing calls
- Claims
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Processed benefit enrollment forms, changes, and terminations.
- Provided guidance on claims processing procedures to ensure timely payments.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Provider Enrollment Specialist
Omnicare365
Columbus
03.2020 - 02.2021
- Billing
- Quote benefits
- Prior auths
- Claims
- Deductible
- Incoming calls
- Assisted providers with the completion of their application packages, including obtaining all necessary documents.
- Responded to requests for information about enrollment process.
- Supported members through navigation of enrollment process to facilitate optimal decisions.
- Handled new enrollments by entering customers' data and reviewing information.
Customer Service Representative
United Healthcare Group
Salt Lake City
02.2019 - 03.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Quoting benefits
- Billing
- Processed enrollments and changes for health, dental, vision, life insurance, disability plans and other ancillary products.
Call Center Representative
Kalahari Resorts & Conventions
Sandusky
01.2017 - 02.2019
- Booked reservations
- Billing
- Data Entry
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
Education
High School Diploma -
Sandusky High School
Sandusky, OH05.2008
Skills
- Account Management
- Microsoft Outlook
- Customer Service
- Operating Systems
- Data Entry
- Research
- Help Desk
- Outbound calling
- Negotiation
- Order Entry
- Microsoft Powerpoint
- CRM Software
- Microsoft Excel
- HIPAA
- Technical Support
- Business Development
- Cold Calling
- Medical Billing
- Microsoft Windows
- Call center
- Banking
- Sales
- Typing
- VPN
- Salesforce
- Microsoft Word
- Upselling
- Pricing
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Deposit Services Representative
Discover Financial Services
04.2023 - Current
Provider Specialist
Village Medical
03.2022 - 04.2023
Enrollment Specialist
Independence Blue Cross
02.2021 - 03.2022
Provider Enrollment Specialist
Omnicare365
03.2020 - 02.2021
Customer Service Representative
United Healthcare Group
02.2019 - 03.2020
Call Center Representative
Kalahari Resorts & Conventions
01.2017 - 02.2019
High School Diploma -
Sandusky High School