Contessa Finley

ADMINISTRATIVE PROFESSIONAL Leveraging strong leadership skills, customer service skills, and communications expertise to promptly establish efficiency, resolve problems, and optimize productivity. Dynamic and self-service driven multi-faceted customer service manager in various industries with 15+ years of targeted experience in customer service, payroll, employee training, and overall leadership department development, productivity enhancer. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve department goals. Demonstrated ability to supervise simultaneous activities, handle frequent complex situations, and quickly solve problems. Manages multiple tasks to completion, handles interruptions, and remains focused to ensure detailed accuracy and optimal productivity. Proven ability to boost customer satisfaction through building and nurturing key relationships, superb customer service, and demonstrated ability to provide positive and effective long-lasting impressions. Particularly strong relationship management, team building, and general business acumen, with a verifiable track record of success. An analytical and critical thinker with the highest standards of professionalism, confidentiality, and personal integrity. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with over 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. High-energy manager with proven leadership, critical thinking and project management abilities gained during my administrative career. Experienced in managing clerical requirements of management office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Personable Office Administrator with over 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Adept Behavioral Therapist with proven success rate in counseling individuals and families with destructive social, emotional and behavioral disorders. Positive, vibrant team member who strives for full identification of issues and evaluation of techniques for treatment. Central Reach Institute certified counselor well-regarded in community and field.

• Customer Service Management
• Superb Communication
• Relationship Management
• Identifying Solutions Conflict Resolution and De-escalation
• Quality Control
• Team Leadership
• Strategic Input
• Trainings
• Process Improvement
• Reporting