Shar'Danae Woodard
Salisbury,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Recognized for consistently delivering results and maintaining a professional demeanor in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Business Operations Specialist
United Healthcare Group
05.2024 - Current
- Collected, organized and provided data to maintain program status and customer commitments.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Negotiated contracts with vendors and clients.
Emergency Medical Dispatcher
OnStar
05.2022 - 01.2025
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Delivery Manager
MEDLINE
03.2020 - 09.2023
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
Armed Security Officer
G4S Secure Solutions
07.2018 - 01.2021
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Transportation Security Officer
TSA
12.2016 - 07.2018
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Education
Associate of Science - Criminal Justice
Ashford University
San Diego, CA08-2027
High School Diploma -
East Gadsden High School
Havana, FL05-2013
Skills
- Efficient time management
- Customer engagement
- Conflict resolution
- Professional demeanor
- Detail-oriented data management
- Telecommunications support
- Customer-focused complaint resolution
- Telephonic outreach
- Experienced in Microsoft Office tools
- Polite communication
- Consistent dependability
Timeline
Business Operations Specialist
United Healthcare Group
05.2024 - Current
Emergency Medical Dispatcher
OnStar
05.2022 - 01.2025
Delivery Manager
MEDLINE
03.2020 - 09.2023
Armed Security Officer
G4S Secure Solutions
07.2018 - 01.2021
Transportation Security Officer
TSA
12.2016 - 07.2018
Associate of Science - Criminal Justice
Ashford University
High School Diploma -
East Gadsden High School
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