Fatou Bintou Fofana
Everett
Summary
Business operations specialist with a strong background in customer service and inventory management at Qamaria Yemeni Coffee. Proven ability to enhance operational efficiency and promote teamwork. Expertise in medical terminology and clinical procedures, delivering optimal outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Business Operations Specialist
Qamaria Yemeni Coffee
Redmond
08.2025 - Current
- Evaluated workflows to uncover process improvement opportunities.
- Collaborated with team members to identify and resolve operational challenges.
- Responded to complex operational issues of internal and external customers.
- Coordinated inventory management for coffee products and supplies.
- Managed inventory of baking supplies, ensuring timely restocking during shifts.
- Provided excellent customer service, addressing inquiries and taking orders efficiently.
- Crafted high-quality espresso beverages and specialty drinks for customers.
- Operated coffee brewing equipment, ensuring proper functionality and cleanliness.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted bakers in mixing dough and preparing batters for various pastries.
Juicer/Cashier
Nekter Juice Bar
03.2025 - 09.2025
- Distributed cleanses and information about Nekter products promptly to enhance customer satisfaction.
- Rinsed and washed products before serving to ensure quality and freshness.
- Operated register, prepared ingredients, and cleaned work area.
- Processed cash transactions accurately and efficiently at point of sale.
- Restocked supplies regularly to ensure availability for staff and customers.
- Cleaned equipment and work areas to maintain hygiene and safety standards.
- Clean and maintain customer access areas including the front area, restrooms, parking lot, and any other areas.
Ice cream scooper/Cashier
Baskin-Robbins
Mill Creek
09.2024 - 02.2025
- Served customers by scooping ice cream, creating sundaes, and preparing beverages
- Created custom ice cream cakes for customer orders
- Operated register and processed customer transactions
Cashier
Bella's Voice Thrift Store
03.2024 - 06.2024
- Processed customer transactions at the cash register, ensuring accuracy and satisfaction.
- Organized and folded merchandise to enhance store presentation.
- Sorted donations for efficient processing and display.
Brand Ambassador
American Eagle Outfitter
Lynnwood
07.2023 - 08.2023
- Use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset.
- Guests come to me to educate them on product details and are excited to make product suggestions to fit their needs.
- Introduced AEO loyalty program and additional brand channels to enhance guest engagement.
- Prioritized guest satisfaction by proactively resolving concerns while adhering to company policy.
- Assisted in various store areas, including sales floor, cash wrap, fitting room, and stockroom, to maintain smooth operations.
- Collaborated with team members to complete tasks and maintain seamless store operations.
Customer Service Representative
Michaels
Lynnwood
09.2022 - 02.2023
- Delivered fast and friendly checkout experience while executing cash handling to standards.
- Assisted customers in locating desired items and navigating store layout.
- Facilitated the merchandise return and go-back process.
- Conducted merchandise recovery and maintenance to uphold store organization and enhance shopping experience.
Sports Therapy Aid Intern
Engineering sports Therapy
06.2022 - 09.2022
- Facilitated physical therapy care delivery by preparing treatment area, patients, equipment, and materials, and performing procedures under supervision of physical therapist or physical therapy assistant.
- Administered treatments, including heat packs and paraffin dips, assisted with whirlpool therapy, and guided patients onto exercise equipment.
- Set up treatment room for patients, adhering to prescribed procedures and protocols to ensure optimal patient readiness.
Education
High School Diploma -
Cascade High School
Everett, WA06-2024
Medical assistant -
Sno-isle Tech Skills Center
Everett, WA06-2023
Associate of Science - Biology
Edmonds Community College
Lynnwood, WA03-2026
Skills
- Customer service
- Inventory management
- Organized and efficient
- Diligence
- Team player
- Girl Scouts involvement
- Medical terminology: anatomy and physiology
- Vital signs
- Exam room prep
- Hand hygiene
- PPE management
- Medical history
- Clinical skills: medical history acquisition
- Sports medicine taping
Extracurricular Activities
National Junior Honor Society, 30 Drama Club, 4 Softball, 2 Track, 2 Bowling, 3 HOSA ASB, Treasurer, Vice President, Leader
Awards
- OSHA-10
- CPR/First Aid
- Softball - Catcher & Second Base
- Volleyball Manager - Coordinated with the Coach on practice, helped in the training of players.
- Everett Career Link Summer Program - Compilation of 90 hours of internship
Languages
- Mandinka
- French
- English, Fluent
- Mandinka, Fluent
- French, 2 years
Timeline
Business Operations Specialist
Qamaria Yemeni Coffee
08.2025 - Current
Juicer/Cashier
Nekter Juice Bar
03.2025 - 09.2025
Ice cream scooper/Cashier
Baskin-Robbins
09.2024 - 02.2025
Cashier
Bella's Voice Thrift Store
03.2024 - 06.2024
Brand Ambassador
American Eagle Outfitter
07.2023 - 08.2023
Customer Service Representative
Michaels
09.2022 - 02.2023
Sports Therapy Aid Intern
Engineering sports Therapy
06.2022 - 09.2022
High School Diploma -
Cascade High School
Medical assistant -
Sno-isle Tech Skills Center
Associate of Science - Biology
Edmonds Community College