Deborah Barnett
barnett.deb@gmail.com
Zionsville,IN
Summary
Proven Office Manager and Business Operations Specialist with a track record of enhancing operational efficiency at Landmark Health. Excelled in team support and office administration, streamlining processes and fostering team cohesion. Demonstrated organizational prowess and problem-solving skills, significantly boosting company morale and client satisfaction.
Overview
8
8
years of professional experience
Work History
Business Operations Specialist
Landmark Health
06.2023 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office medical inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Manager
Rahal Paint Protection
09.2020 - 01.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Retail Sales Lead
Ann Inc., Loft
09.2017 - 10.2018
- Achieved success in leading teams during holiday seasons or special events that required additional staffing or extended hours of operation.
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Implemented loss prevention strategies to minimize shrinkage and safeguard store profits.
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Patient Service Representative
Ascension St. Vincent Pediatrics
01.2017 - 09.2017
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted parents of patients with insurance claims and billing issues.
Education
The Ohio State University
Columbus, OHSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Problem Resolution
- CPT and ICD-10 Coding Proficiency
- Marketing and Promotion
- Inventory Audits
- Purchasing management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchTimeline
Business Operations Specialist
Landmark Health
06.2023 - 09.2024
Office Manager
Rahal Paint Protection
09.2020 - 01.2023
Retail Sales Lead
Ann Inc., Loft
09.2017 - 10.2018
Patient Service Representative
Ascension St. Vincent Pediatrics
01.2017 - 09.2017
The Ohio State University
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