Contonya Nelson
Port Saint Lucie,Florida
Summary
Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Courier Independent Contractor
Box Babes Logistics & Delivery
05.2024 - 01.2025
- Local courier, loading and unloading, warehouse organization, package pick up and delivery
Dispatcher Supervisor
Elite Medical Response
Sebring, FL
10.2023 - 03.2024
- Lead and supervise dispatch team for efficient emergency response
- Ensure timely response prioritization, tracking real-time data
- Collaborate, document, and relay critical information for first responders
- Maintain cross-agency communication and resolve operational issues
Dispatcher/SSC
American Medical Response, AMR
Fort Lauderdale, FL
01.2002 - 09.2023
- Managed public emergency and non-emergency calls, tracked real-time data
- Answered calls, documented information, and improved response efficiency
- Used software tools for documentation and communication
- Maintained clear cross-agency communication
Paratransit Driver
American Medical Response
Fort Lauderdale, FL
08.1997 - 01.2002
- Transport Non Emergency Transport
- Documented patient information
- Maintained on time compliance
Education
High School Diploma -
Hallandale Adult Community Center
Hallandale, FLSkills
- Package pickup and delivery
- Time management
- HIPAA compliance
- Punctuality and reliability
- Clean driving record
- Logistics and transportation
Certification
- CPR Certified
- Hipaa
- BBP & Medical Courier Handling
Timeline
Courier Independent Contractor
Box Babes Logistics & Delivery
05.2024 - 01.2025
Dispatcher Supervisor
Elite Medical Response
10.2023 - 03.2024
Dispatcher/SSC
American Medical Response, AMR
01.2002 - 09.2023
Paratransit Driver
American Medical Response
08.1997 - 01.2002
High School Diploma -
Hallandale Adult Community Center