Hi, I’m
Contrell Rogers
West Memphis,AR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
years of professional experience
Work History
Marion School District Marion, AR
Paraprofessional Aide
10.2018 - 06.2022
Job overview
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Regional One HealthMemphis, TN
Guest Service Representative
11.2018 - 05.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
WillsubPortland, MI
Substitute Teacher
08.2013 - 10.2018
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
The YMCA Marion, AR
Youth Group Leader
01.2017 - 07.2018
Job overview
- Taught and counseled youth ages 6 to 12.
- Shared valuable life experiences with youths aged5 to 12 to promote positive self-esteem and improve social skills.
- Planned weekly groups as well as special events and overnight retreats.
- Built lasting relationships with youth and parents or guardians through compassion and support.
Woodridge Behavioral CenterWest Memphis, Arkansas
Psychiatric Technician
09.2015 - 04.2017
Job overview
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
Absolute Care Management Corporation West Memphis, AR
Personal Care Assistant
01.2014 - 11.2016
Job overview
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Pathfinder, Inc West Memphis, AR
Life Skills Instructor
01.2012 - 02.2014
Job overview
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
Education
Arkansas State University- Mid South, West Memphis, AR
Associate of Science from Education
05.2020
Arkansas State University-Mid South , West Memphis, AR
Associate of Arts from General Education
05.2020
Cornerstone Christian Correspondence School, Townsend, GA
High School Diploma
10.2014
Skills
- Customer Service
- Building Relationships
- Online Databases
- Guest Assistance
- Microsoft Office
Timeline
Guest Service Representative
Regional One Health
11.2018 - 05.2020
Paraprofessional Aide
Marion School District
10.2018 - 06.2022
Youth Group Leader
The YMCA
01.2017 - 07.2018
Psychiatric Technician
Woodridge Behavioral Center
09.2015 - 04.2017
Personal Care Assistant
Absolute Care Management Corporation
01.2014 - 11.2016
Substitute Teacher
Willsub
08.2013 - 10.2018
Life Skills Instructor
Pathfinder, Inc
01.2012 - 02.2014
Arkansas State University- Mid South
Associate of Science from Education
Arkansas State University-Mid South
Associate of Arts from General Education
Cornerstone Christian Correspondence School
High School Diploma
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