Conway Ellis
Dallas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Underwriter / Closer / Sales Associate
Cowboy Bail Bonds
Dallas
03.2021 - Current
- Conduct thorough background checks using CLEAR, analyzing names, dates of birth, and Social Security numbers to uncover addresses, criminal records, liens, and holds, approving 90% of low-risk cases within 24 hours.
- Manage defendant and client profiles in Epros and JustWare, creating and updating files to ensure accurate records and compliance with state regulations, reducing default rates by 15%.
- Generate new business through client outreach, securing $200k–$500k in liability sales within 6–10 month periods.
- Streamline underwriting and file management processes with software tools, cutting application review time by 30% while maintaining accuracy.
Security Guard / Supervisor
Metro Security
Dallas
05.2018 - 12.2023
- Patrolled assigned areas and monitored activities, ensuring safety and reducing incidents by 20% across client sites.
- Supervised a team of 5–10 guards, coordinating schedules and training to maintain compliance with security protocols.
- Provided armed security (legal carry) for high school events, including dances and sports games, protecting up to 500 attendees per event.
- Responded to emergencies and de-escalated conflicts, maintaining order during high-traffic situations.
Delivery Driver
Amazon
Dallas
08.2021 - 03.2022
- Delivered 100–150 packages daily across residential and commercial routes, maintaining a 98% on-time delivery rate.
- Navigated dynamic schedules and optimized routes using GPS and Amazon delivery tools to improve efficiency by 15%.
- Inspected and maintained delivery vehicle, ensuring compliance with safety standards and reporting issues promptly.
- Provided excellent customer service, resolving delivery inquiries and ensuring package security during peak seasons.
Supervisor / Swim Instructor / Lifeguard
YMCA
Dallas
01.2016 - 01.2019
- Oversaw a team of 8 lifeguards and instructors, managing schedules and ensuring compliance with safety regulations.
- Conducted staff training on emergency procedures, improving response times by 25%.
- Taught swim classes to groups of 5–15 students, ages 4–adult, improving participant confidence and skill by 30%.
- Designed lesson plans tailored to diverse skill levels, increasing class enrollment by 20%.
- Monitored pool areas, enforcing safety rules and responding to emergencies for up to 50 swimmers per shift.
- Maintained equipment and water quality, ensuring a safe environment with zero incidents during tenure.
Education
High School Diploma -
Uplift Peak Preparatory
Dallas, TX05-2015
BBA - Business Administration And Management
Lamar University
Beaumont, TXSkills
- Background Checks & Investigations (CLEAR)
- Client Data Management (Epros, JustWare)
- Risk Assessment & Underwriting
- Sales & Client Relationship Management
- Team Supervision & Training
- Emergency Response & Conflict De-escalation
- Route Optimization & Time Management
- Customer Service Excellence
- File management
- Customer service
- Attention to detail
- Time management
- Multitasking Abilities
- Risk mitigation
- Critical thinking
Certification
- Certified Lifeguard, American Red Cross, 05/01/16, 05/01/18
- Security Guard License, [State], 01/01/18 , 01/01/23
- Concealed Carry Permit, [State], 01/01/18, 12/31/23
Timeline
Delivery Driver
Amazon
08.2021 - 03.2022
Underwriter / Closer / Sales Associate
Cowboy Bail Bonds
03.2021 - Current
Security Guard / Supervisor
Metro Security
05.2018 - 12.2023
Supervisor / Swim Instructor / Lifeguard
YMCA
01.2016 - 01.2019
High School Diploma -
Uplift Peak Preparatory
BBA - Business Administration And Management
Lamar University