ALISHA ROYAL
Evans,GA
Summary
Executed critical personnel actions, including SF-52 processing, pay entitlements, and position management, utilizing automated systems such as NFC, EmpowHR, and eOPF. Active Security Clearance T2
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Lowe’s
Evans, GA
2026 - Current
- Facilitated customer product selection and inquiries to enhance shopping experience.
- Optimized merchandise displays and managed inventory levels to elevate store presentation.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted customers in product selection, providing expert advice on home improvement solutions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Processing Specialist (FDIC)
YRCI
RESTON, VA
12.2023 - 01.2026
- DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
- Personnel File Validation & Records Compliance: Conducted comprehensive audits and validation of over 2,000 Federal Deposit Insurance Corporation (FDIC) employee Official Personnel Folders (OPF/eOPF), ensuring records completeness, accuracy, and adherence to OPM, NARA, and NFC standards for pay/personnel documentation.
- Automated Systems Processing & Data Entry: Utilized Adobe Pro, eOPF, and National Finance Center (NFC) systems to electronically split, audit, scan, and upload personnel actions, including accessions, separations, retirements, and leave adjustments.
- Pay Entitlement Verification: Cross-verified employee pay adjustments, premium pay, and entitlement actions against NFC Payroll/Personnel System (PPS) data tables, confirming accuracy of hiring actions and subsequent personnel updates.
- Document Lifecycle Management: Managed lifecycle processing of pay and personnel documents, including SF-50 Notifications of Personnel Action, SF-52 Requests for Personnel Action, and position descriptions in accordance with federal personnel regulations.
- Multitasking & Deadline Adherence: Successfully managed simultaneous processing priorities, consistently meeting FDIC and PASS processing timeframes for personnel action and pay document uploads.
- 40 hours per week
Processing Specialist (DOC)
YRCI
RESTON, VA
10.2024 - 02.2025
- DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
- Personnel Records Management & Pay Action Processing: Identified and resolved discrepancies in federal employee personnel and payroll records, ensuring data integrity and compliance with Office of Personnel Management (OPM), Pay/Personnel Administration Support System (PASS), and Department of Commerce pay administration policies.
- Electronic Official Personnel Folder (eOPF) Administration: Accurately processed, indexed, and uploaded over 2,000 Official Personnel Folders (OPF) and Electronic Official Personnel Folder (eOPF) records into the eOPF Management System, safeguarding Personally Identifiable Information (PII) and classified data in accordance with National Archives and Records Administration (NARA) guidelines.
- Process Workflow Optimization: Conducted operational reviews to identify process inefficiencies in pay/personnel action processing and document management, recommending best practices to improve accuracy and reduce processing turnaround times within PASS frameworks.
- Data Quality Assurance: Executed systematic audits of federal personnel records and pay entitlement documents, ensuring authenticity, regulatory compliance, and alignment with OPM Guide to Processing Personnel Actions (GPPA) and HR Guide regulations.
- 15 hours per week
Customer Service Representative
Big Lots
Dublin,GA
2012 - 2023
- Assisted customers with product inquiries and order issues, providing timely solutions.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to enhance store presentation and maintain a clean environment.
- Resolved customer complaints effectively, improving overall service quality and experience.
- Trained new employees on customer service protocols and operational procedures for consistency.
- Monitored inventory levels and communicated restocking needs to ensure product availability.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
HR Assistant / PAR Processor (USDA)
GOVSTRIVE
DUBLIN, GA
09.2019 - 11.2022
- DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
- Personnel Action Processing (SF-52/SF-50): Expertly reviewed, coded, and processed SF-52 Requests for Personnel Action and SF-50 Notifications of Personnel Action for accessions, reassignments, retirements, and pay changes in strict accordance with OPM GPPA, NFC, and PASS processing guidelines.
- Position Management & Staffing Number Assignment: Created and maintained EmpowHR position records, staffing numbers, and organizational structures, verifying position classification series, grades, and supervisory codes.
- Official Personnel Folder (OPF/eOPF) Records Management: Processed onboarding documentation for over 14,000 federal employees, ensuring proper uploading, labeling, and indexing of personnel records within the eOPF system in compliance with NARA recordkeeping standards.
- Payroll & Pay Entitlement Compliance: Downloaded, reviewed, and distributed NFC-generated probationary, WGI notifications, and pay entitlements to supervisors; ensured alignment of payroll records with federal pay regulations and special pay rules.
- Federal Recruitment & Onboarding: Supported recruitment operations, including SF-52 coding for appointments and reassignments, pre-employment file audits, and records uploads into EmpowHR and eOPF, ensuring onboarding compliance with merit system principles and regulatory guidelines.
- 40 hours per week
HR Assistant / Personnel Security Specialist
GOVSTRIVE
DUBLIN, GA
01.2021 - 05.2021
- DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
- Personnel Security Adjudication & Suitability Determination: Conducted comprehensive background investigations, suitability determinations, and security clearance adjudications in compliance with Executive Orders, Title 5 CFR, Homeland Security Presidential Directives (HSPD-12), and agency directives.
- Case File Management & Document Control: Maintained secure and confidential applicant security clearance files; prepared detailed case summaries and adjudication recommendations for agency leadership on controversial or complex cases.
- HRIS Data Integrity Maintenance: Updated and managed security clearance and suitability data in the Human Resources Information System (HRIS), ensuring data accuracy for audit readiness and regulatory reporting.
- Regulatory Compliance Analysis: Reviewed, interpreted, and applied revised personnel security guidelines, making recommendations on procedural updates to align with OPM, ODNI, and agency-specific security requirements.
- 40 hours per week
HR Assistant – Staffing (USDA)
GOVSTRIVE
DUBLIN, GA
12.2020 - 01.2021
- DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:
- Federal Staffing & Recruitment Advisory: Provided advisory services to selecting officials on recruitment strategies, position classification, and staffing requirements, supporting competitive and expected service hiring in compliance with merit system principles and veterans' preference rules.
- USA Staffing & Qualification Analysis: Developed and posted vacancy announcements in USA Staffing, applied OPM Qualification Standards, rated applications, and issued certificates of best-qualified candidates for management selection.
- Hiring Compliance & Personnel Action Coding: Ensured recruitment actions, SF-52 coding, and hiring practices complied with applicable Title 5 CFR regulations, OPM guidelines, agency-specific policies, and delegated examining unit requirements.
- Applicant Tracking & Workforce Metrics Reporting: Utilized HRIS, EmpowHR, and USA Staffing systems to monitor recruitment activity, track applicant status, and generate recruitment metrics to support HR decision-making and Equal Employment Opportunity (EEO) reporting.
- 40 hours per week
Education
High School Diploma -
DUBLIN HIGH SCHOOL
DUBLIN, GA2010
Skills
Ensured meticulous accuracy and regulatory compliance in processing HR transactions, safeguarding sensitive personnel data
Oversaw federal personnel administration functions to ensure compliance with regulations
Processed payroll and entitlements for employees accurately and efficiently Assisted in resolving payroll discrepancies and inquiries Supported team members in understanding pay structures and benefits
Assisted in organizing and maintaining EOPF documents for efficient retrieval Supported team members in accessing necessary files and information Contributed to the overall management of document workflows
Supported staffing operations by coordinating schedules and managing documentation Assisted teams in maintaining accurate records and processing applications Contributed to efficient workflow by organizing resources and facilitating communication
Oversaw national finance center (NFC) processing operations to ensure accuracy and compliance
Oversaw management of empowhr system to enhance operational efficiency
Assisted in conducting audits to verify compliance with regulations and standards Supported teams in maintaining accurate records for auditing purposes Aided in identifying discrepancies and recommending corrective actions
Oversaw compensation and benefits administration processes to ensure compliance and employee satisfaction
Executed personnel action request (SF-52) processing to ensure compliance with organizational policies
Oversaw security clearance adjudication processes to ensure compliance with regulatory standards
Assisted with onboarding processes for new employees Supported separation procedures for departing staff Facilitated training sessions to enhance employee integration
Assisted in maintaining compliance with regulatory policies Supported teams in understanding and implementing compliance requirements Aided in the preparation of documentation for regulatory reviews
Assisted in editing documents using Adobe Pro to enhance clarity and presentation Supported team members in formatting and organizing content for improved readability Collaborated with colleagues to ensure timely completion of document revisions
Conducted comprehensive background investigations to ensure compliance with organizational standards
Assisted in maintaining data accuracy through regular quality checks Supported team members in identifying and correcting data discrepancies Contributed to the overall efficiency of data entry processes
Streamlined workflow processes to enhance operational efficiency
Assisted clients with inquiries and support needs Provided timely updates to stakeholders regarding project status Collaborated with teams to address client concerns effectively
Oversaw automated pay and personnel systems management, leveraging federal HR systems including National Finance Center (NFC), EmpowHR, and USA Staffing
Executed comprehensive audits of pay entitlement records to ensure compliance with federal pay administration laws and policies
Oversaw electronic official personnel folder (EOPF) management, ensuring accurate uploading, maintenance, and auditing of personnel records
Executed comprehensive background investigations and security clearance adjudications, ensuring compliance with federal suitability standards and agency directives
Advised agency personnel supervisors and management on complex human resources principles, enhancing staffing strategies and personnel management processes
Ensured meticulous accuracy and regulatory compliance in processing HR transactions, safeguarding sensitive personnel data
Timeline
Processing Specialist (DOC)
YRCI
10.2024 - 02.2025
Processing Specialist (FDIC)
YRCI
12.2023 - 01.2026
HR Assistant / Personnel Security Specialist
GOVSTRIVE
01.2021 - 05.2021
HR Assistant – Staffing (USDA)
GOVSTRIVE
12.2020 - 01.2021
HR Assistant / PAR Processor (USDA)
GOVSTRIVE
09.2019 - 11.2022
Sales Associate
Lowe’s
2026 - Current
Customer Service Representative
Big Lots
2012 - 2023
High School Diploma -
DUBLIN HIGH SCHOOL