CONWAY NICKERSON
Aurora,IL
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
33
33
years of professional experience
Work History
Consultant
Risk & Insurance Management
Aurora, IL
01.2023 - Current
- Provides advice concerning risk management/ insurance issues/questions via Rims Engage and email.
Corporate Risk Management Claims Coordinator
Health Care Service Corporation (Blue Cross/ Blue Shield)
Chicago, IL
01.2008 - 01.2023
- Handling and monitoring of various liability claims presented to HCSC
- Work with Outside Defense Counsel, in-house legal, and Human Resources to settle various Work Comp and Liability claims filed against HCSC
- Reduced employee Workers’ Compensation claims pending from 200 to 45 for this $10 billion dollar corporation with over 24,000 employees
- Collected insurance proceeds Commercial Property and other coverages) over $3 million
- Drove down claims administration costs by 70% through the implementation of quarterly claim reviews and litigation audits
- Skilled in complex large-loss claims and coverage review and interpretation
- Designed and performed quarterly TPA account audits tracking their adherence to deliverables in their “Best Practices” document
- Skilled in claim metrics data generation and production of Risk Management data mining reports.
Claim Specialist
ROYAL & SUN ALLIANCE INS., CO.
Charlotte, NC
01.2005 - 01.2007
- Coordinated the investigation and settlement of asbestos and product liability claims on a nationwide basis
- Duties included preparation of coverage determinations, supervision of coverage and defense counsel, negotiation, and settlement of pending claims
- Formerly held North Carolina, Connecticut, and Georgia adjuster’s licenses.
Account Specialist
ZURICH NORTH AMERICA
Schaumburg, IL
01.2000 - 01.2005
- Managed the investigation and settlement of pollution claims involving policies written by the Empire Fire & Marine, Universal Underwriter Group and Zurich Int’l (Bermuda) Ltd., business units of Zurich NA
- Additional duties included direction and supervision of coverage and defense counsel involved in CERCLA and RCRA claims, nationwide
- Also handled World Trade Center inhalation claims for various Zurich insureds, on a corporate basis.
Senior Claim Analyst
ALLSTATE INSURANCE COMPANY
South Barrington, IL
01.1991 - 01.2000
- Managed the investigation and settlement of assumed reinsurance claims involving mass torts, asbestos, and hazardous waste claims ceded to excess-of-loss and quota share contracts of reinsurance and facultative certificates
- Facilitated retrocessional audits for visiting reinsurers
- Account assignment was business assumed by Allstate from the AIG companies
- Conducted various ad hoc training on an as-needed basis within the Specialty Lines division
- Designed and delivered a course on reinsurance contract interpretation
- Designed and facilitated a two-day seminar on Allstate’s Retrocessional program for management and staff.
Education
ARM - Risk Management
The Institutes
Malvern, PA04.2012
Bachelor of Arts - Political Science
Marquette University
Milwaukee, WI06.1982
Skills
- Managing a pending of high-value complex claims files, including evaluation, development of a claim handling plan, and reporting to senior management
- Supervising vendor claims professionals in 38 states, ensuring that the work product of the team is consistently of good quality, on time, and compliant with state statutes
- Approving settlements on claims within standing authority and advising management
- Monitoring and reporting on vendor staff job performance, and resolution of any employee relations issues that may arise
- SME for large value property losses ($ 1 million ), served as an internal resource for property carriers in the resolution and payment of said claims
- Collaboration and assistance in the account management of assigned accounts, often with other internal department representatives, cedents, and brokers
- Personally coached and supervised vendor team members, HR, and defense counsel in the execution of quarterly claim audits
- Analyzing and reporting loss and expense trends on loss portfolios, proportional business, emerging risks, and large losses; created plans to improve results; directed vendor and HR team in new plan execution
- Contributing to the enterprise’s internal community of claims expertise by sharing knowledge and experience on an enterprise-wide basis
- Kept abreast of industry developments/trends to maintain a high level of expertise
- Coaching, mentoring, and assisting in the training of staff
- 10 years of reinsurance experience; 30 years of combined insurance/reinsurance P&C claim handling experience with a focus on casualty and complex latent claims
- Possess Managerial/supervisory experience with people, projects, and accounts
- Continuous Improvement
Affiliations
- RIMS (The Risk Management Society) – Chicago Chapter
- RIMS (The Risk Management Society) – National Chapter
Education
Political Science, Marquette University, Milwaukee, WI, Basic Claims School, Senior Claim Law Associate designation, American Educational Institute, Competent Toastmaster, Supervisory Management designation, Insurance Institute of America, Associate in Risk Management (ARM), Critical Thinking, 04/10/23, The New Age of Risk Management Strategy for Business, 04/06/23, Scrum: The Basics, 04/02/23, Project Management Foundations: Budgets, 03/27/23, Accounting Foundations: Internal Controls, 03/26/23, SQL Server Fundamentals: Master Basic Query Techniques, 03/24/23, Finance Foundations: Risk Management, 03/25/23, Transitioning from Technical Professional to Manager, 03/25/23, Project Management Foundations: Risk, 03/22/23, CPCU 550 - Data & Technology Micro Course, 08/10/23, Online ARe Micro-Course, 08/10/23
Other
Proficient in Microsoft 365 applications
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Consultant
Risk & Insurance Management
01.2023 - Current
Corporate Risk Management Claims Coordinator
Health Care Service Corporation (Blue Cross/ Blue Shield)
01.2008 - 01.2023
Claim Specialist
ROYAL & SUN ALLIANCE INS., CO.
01.2005 - 01.2007
Account Specialist
ZURICH NORTH AMERICA
01.2000 - 01.2005
Senior Claim Analyst
ALLSTATE INSURANCE COMPANY
01.1991 - 01.2000
ARM - Risk Management
The Institutes
Bachelor of Arts - Political Science
Marquette University
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