Cony Martinez
Wichita,KS
Summary
Dynamic professional with a strong work ethic and proven success at Goodwill Industries, excelling in quality control and customer service. Bilingual in Spanish, I effectively manage relationships and solve problems in fast-paced environments. Recognized for meticulous attention to detail and exceptional organizational skills, ensuring high standards and client satisfaction.
Overview
14
14
years of professional experience
Work History
Fabricator
Goodwill Industries
Wichita, US
11.2022 - Current
- Ensured accuracy in Viega department by sealing plumbing fittings into bags and verifying labeling and part matching, supporting high-quality standards.
- Managed shipping and receiving operations, efficiently checking in incoming packages from various carriers to streamline logistics.
- Conducted inspections in sewing department to ensure vests were properly sewn and applied logo labels accurately for high-profile clients including Goodwill and Evergy.
Customer Service Representative
Indian Hills Meat & Poultry
Wichita, US
03.2021 - 10.2022
- Managed produce orders for both business owners and the general public, providing excellent service via phone and in-person interactions.
- Developed strong organizational and multitasking skills to effectively manage customer inquiries in a dynamic, fast-paced setting.
- Utilized PC software for order processing and customer management to enhance service delivery.
- Maintained accurate records by filing paperwork and invoices, ensuring efficient retrieval for order fulfillment.
Leasing Agent
Holly Park Apartments
Wichita, US
09.2020 - 03.2021
- Ensured safe, comfortable environment for residents while advocating for building needs.
- Developed and maintained large client base by addressing needs and delivering exceptional customer service.
- Achieved high referral rates and received exceptional feedback from previous tenants.
- Offering excellent organizational and time management skills. Ability to implement and enforce property rules and regulations.
- Writing contract documents, purchase agreements and closing statements.
Maintenance/Customer Service
Five Star Call Centers
Wichita, US
08.2019 - 04.2020
- Responded to and handled tenants complaints and inquiries in a timely manner.
- Maintained a polite and professional demeanor while collaborating with tenants and coworkers, fostering positive relationships.
- Developed personal organization and multitasking skills in a fast-paced environment. Proficient use of PC software.
Retail Sales Associate
Cricket Wireless
Wichita, US
10.2015 - 06.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Enhanced brand awareness and positive product impressions, contributing to increased sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Proficient use of PC software (MS Office preferred) and point of sale systems.
Pharmacy Assistant
Walmart
Wichita, US
06.2013 - 10.2013
- Assisted pharmacy staff in preparing medications and filling orders.
- Welcomed customers and provided knowledgeable responses to inquiries, enhancing customer experience.
- Communicated instructions to patients or caregivers.
- Managed inventory by counting items, verifying delivery quantities, and checking medication expirations.
- Updated patient records and pharmacy logs for prescriptions filled, ensuring accuracy and compliance.
- Prepared bills for insurance companies.
- Completed and filed documentation for insurance, store and liability purposes.
- Kept pharmacy counter and related areas clean, neat and organized.
Teacher
Rainbow Knowledge Learning Center
Wichita, US
09.2012 - 05.2013
- Collaborated with teacher to design and execute lessons aligned with curriculum goals and educational philosophies.
- Facilitated student learning through personalized and small group support, enhancing classroom instruction.
- Applied behavior modeling and targeted teaching techniques to effectively share and reinforce social skills.
- Monitored students during classroom activities to ensure safety and engagement.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Education
High School Diploma -
Wichita North High School
Wichita, KS05-2011
Skills
- Typing/Data Entry
- Problem solving
- Effective communication
- Customer relationship management
- Excellent multi-tasker
- Work ethic under stress
- Goal-oriented
- Bilingual in Spanish
- Cheerful and energetic
- Cash register operation
- Point of sale systems
Timeline
Fabricator
Goodwill Industries
11.2022 - Current
Customer Service Representative
Indian Hills Meat & Poultry
03.2021 - 10.2022
Leasing Agent
Holly Park Apartments
09.2020 - 03.2021
Maintenance/Customer Service
Five Star Call Centers
08.2019 - 04.2020
Retail Sales Associate
Cricket Wireless
10.2015 - 06.2019
Pharmacy Assistant
Walmart
06.2013 - 10.2013
Teacher
Rainbow Knowledge Learning Center
09.2012 - 05.2013
High School Diploma -
Wichita North High School