Cooper Bartlett
Plymouth,New Hampshire
Summary
Results-driven retail management professional with a strong track record in driving store performance and providing outstanding customer engagement. Skilled in utilizing effective leadership abilities to foster team collaboration and enhance productivity. Always seeking to add value to the team and improve overall effectiveness by applying a wide range of skills. Recognized for reliability and adaptability, with a demonstrated ability to efficiently manage store finances and operations in line with the fast-paced demands of the firework season
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mailroom Operator
Plymouth State University Mailroom
08.2024 - Current
- Communicate with the local post office (Plymouth, NH) to pick up incoming campus mail
- Process packages into the Pitney Bowes tracking system
- Service mail to faculty and students on campus with efficient delivery times
Assistant Manager and Supervisor
Phantom Fireworks
06.2022 - Current
- Network and build a team of warehouse workers and cashiers to staff the store
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentor junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular end-of-year inventory counts to verify stock levels, address revenue discrepancies, and forecast future needs.
Warehouse and Showroom Specialist
Phantom Fireworks
05.2020 - 06.2022
- Followed all company policies and procedures to deliver quality work.
- Worked with a team of others to fulfill multiple day-to-day tasks promptly
- Stocked showroom products to best fit the space provided
- Organized warehouse to best support stock methods
- Unloaded and organized truck shipments in the warehouse
- Cross-trained in both stock/warehouse and register to expand skillset and perform tasks outside primary role
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Appointed warehouse and stock leader before being promoted to Assistant Manager (2022)
Education
Bachelor of Science - Business Admin, Minors in Marketing And Sales
Plymouth State University
Plymouth, NH05-2024
Skills
- Microsoft Office
- Financial Planning and Analysis (The Association of Accountants and Financial Professionals in Business)
- Fundamentals of Digital Marketing (Google Garage)
- Business-to-Consumer Sales
- Retail Operations Management
- Money Handling
- Teamwork and Collaboration
- Task Delegation with Staff
- Product and service knowledge
- Staff Supervision
- Customer Service
- Employee Scheduling
References
Bob Nadeau - Professor and Plymouth State Sales Institute Advisor
Christina Bradberry - Professor of Financial Analysis
Megan Kearns - Regional Manager of Phantom Fireworks Locations in the North East
Certification
- Elected co-captain of Londonderry High School Football (2019)
- Top 10% in RNMKRS National Sales Competition, 2022
- Top 10 in Plymouth State Sales Institute Professional Selling Skills 1 Role Play Competition, 2022
- New England Bowl Champions (2022)
- 3 Time MASQAC All-Academic Team, 2021, 2022, 2023
- Reached annual goal of over 3 million dollars’ worth of retail sold at Phantom Fireworks in Londonderry as assistant manager (2022, 23, and 2024)
Timeline
Mailroom Operator
Plymouth State University Mailroom
08.2024 - Current
Assistant Manager and Supervisor
Phantom Fireworks
06.2022 - Current
Warehouse and Showroom Specialist
Phantom Fireworks
05.2020 - 06.2022
- Elected co-captain of Londonderry High School Football (2019)
- Top 10% in RNMKRS National Sales Competition, 2022
- Top 10 in Plymouth State Sales Institute Professional Selling Skills 1 Role Play Competition, 2022
- New England Bowl Champions (2022)
- 3 Time MASQAC All-Academic Team, 2021, 2022, 2023
- Reached annual goal of over 3 million dollars’ worth of retail sold at Phantom Fireworks in Londonderry as assistant manager (2022, 23, and 2024)
Bachelor of Science - Business Admin, Minors in Marketing And Sales
Plymouth State University
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