Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cooper Beason

Kennewick,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Shop Hand

PMI
Kennewick, Washington
01.2024 - Current
  • Maintained clean work space made sure job site were cleaned up.
  • Assisted in maintaining a safe working environment by adhering to all safety policies and procedures.
  • Help get job site ready for the tools needed at handed
  • Monitored inventory levels to ensure product availability for business.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Loaded pallets onto trailers for shipment.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Kept record of daily activities such as number of items moved or handled throughout the day.
  • Communicated with supervisor and other warehouse staff to coordinate work.

Customer Service Associate

Sportsman's Warehouse
Kennewick
12.2021 - 01.2023
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Educated customers on special pricing opportunities and company offerings
  • Shared detailed information regarding options to help customers make decisions.

Carpet Cleaning Assistant

CBA Chemdry of Tricities
Kennewick
07.2021 - 12.2021
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business
  • Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site
  • Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes
  • Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.

Dishwasher

Magill's Restaurant & Catering
Pasco
09.2019 - 05.2020
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis
  • Maintained assigned areas to keep organized and clean by mopping floor
  • Operated and maintained dishwasher, hand wash stations, pot-scrubbing station and trash compactor
  • Developed great team spirit with other personnel by pitching in and helping with task completion.

Education

High School Diploma -

South Ridge High School
06.2021

Skills

  • Customer Service
  • Safety Regulations
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Team-Oriented and Cooperative
  • Computer Skills

Timeline

Shop Hand

PMI
01.2024 - Current

Customer Service Associate

Sportsman's Warehouse
12.2021 - 01.2023

Carpet Cleaning Assistant

CBA Chemdry of Tricities
07.2021 - 12.2021

Dishwasher

Magill's Restaurant & Catering
09.2019 - 05.2020

High School Diploma -

South Ridge High School

Similar Profiles

CREATE PROFILE
Cooper Beason