Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cooper Bell

Conroe,TX

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

8
8
years of professional experience

Work History

Head of Sales

BRAVE Books
08.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Found target markets that our products would excel in.
  • Attended industry events and conventions to expand sales opportunities.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

Head Server

Carrabba' Italia Grill
10.2019 - 07.2021
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.

Service Trainer

Pizza Shack
01.2018 - 10.2019
  • Worked with departmental management to create individual training plans for service staff.
  • Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency.
  • Developed assessments to measure and assess effectiveness of training curriculum and learner performance.
  • Identified gaps in staff skills and created or suggested learning experiences to close gaps.

Front of House Manager

Ransoms Steakhouse
05.2016 - 12.2018
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Resolved guests complaints while maintaining positive customer environment.

Education

No Degree - Business Administration And Management

Lone Star College System
Spring, TX

Skills

  • Sales operations
  • Sales Coaching
  • Negotiation expertise
  • Sales Presentations
  • Sales Planning
  • Sales Reporting
  • Sales team training
  • Sales Tracking
  • Staff Management
  • Abstract & Critical Thinker
  • Public Speaking

Accomplishments

  • Built a profitable sales team with no prior knowledge of kids publishing industry.
  • Ran logistics for a 14 city Library tour.
  • Hired and vetted security details for celebrities and politicians that did events with BRAVE.
  • Created SkyTree Book fairs to help compete against Scholastic and to grow sales revenue.
  • Presenting workshops for BRAVE/ Sponsorship speaking slots.

Timeline

Head of Sales

BRAVE Books
08.2021 - Current

Head Server

Carrabba' Italia Grill
10.2019 - 07.2021

Service Trainer

Pizza Shack
01.2018 - 10.2019

Front of House Manager

Ransoms Steakhouse
05.2016 - 12.2018

No Degree - Business Administration And Management

Lone Star College System

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Cooper Bell