Cooper Benson
Lehi,UT
Summary
Accomplished Equipment Specialist with a strong track record in enhancing product quality and operational efficiency at BD Medical. Demonstrated expertise in customer service from tenure at Mountain America Credit Union, resulting in notable improvements in client satisfaction through effective communication and problem-solving strategies. Aiming to leverage these skills and writing abilities to enhance personal career in the world of content making and copywriting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Equipment Specialist
BD Medical
Sandy, UT
01.2023 - Current
- Inspect and test mechanical components to identify defects or malfunctions.
- Monitor and evaluate product quality throughout the manufacturing process.
- Check product quality against established standards before dispatch.
Customer Service Representative
Mountain America Credit Union
Remote
11.2020 - 01.2023
- Assisted customers to define and achieve their financial goals and dreams
- Demonstrated exceptional customer service while answering customers' questions and concerns
- Recommended services and provided guidance to help put customers in better financial circumstances
- Met daily and monthly goals in attendance, products sold, and positive customer experiences
- Developed strong customer relationships to encourage repeat business.
Volunteer Representative
The Church of Jesus Christ of Latter-Day Saints
Arcadia, CA
11.2018 - 11.2020
- Led groups of 10-12 volunteers, conducted weekly training meetings, followed up on goals, and created weekly progress reports
- Planned, organized, and taught workshops on goal setting, relationship building, and leadership
- Trained 2 new missionaries on procedures, processes, and daily responsibilities
Crew Worker
Mcdonalds (High School Job)
Saratoga Springs, UT
09.2016 - 10.2018
- Showed a high level of customer service to customers to ensure that they had a positive experience
- Keep the restaurant looking phenomenal
- Partner with other crew and managers to meet daily goals
Education
Associate of Science - Humanities And Social Sciences
Utah Valley University
Orem, UT12-2024
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2018
Bachelor of Arts - Major: Applied Communications | Minor: Marketing
Utah Valley University (In progress)
Orem, UTSkills
- Fluent in both Spanish and English
- Customer service
- Time management
- Quick and efficient learner
- Problem solving
- Communication skills
- Attention to detail
- Written communication
- Effective communication
Certification
Udemy- Alan Sharpe's 30-hr Copywriting Masterclass + ChatGPT Tips
Timeline
Equipment Specialist
BD Medical
01.2023 - Current
Customer Service Representative
Mountain America Credit Union
11.2020 - 01.2023
Volunteer Representative
The Church of Jesus Christ of Latter-Day Saints
11.2018 - 11.2020
Crew Worker
Mcdonalds (High School Job)
09.2016 - 10.2018
Udemy- Alan Sharpe's 30-hr Copywriting Masterclass + ChatGPT Tips
Associate of Science - Humanities And Social Sciences
Utah Valley University
High School Diploma -
Westlake High School
Bachelor of Arts - Major: Applied Communications | Minor: Marketing
Utah Valley University (In progress)
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