Natalie Sousa
Phoenix,United States
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Equipment Recovery Specialist
U-Haul International
Phoenix, AZ
05.2018 - 05.2021
- Exceeded goals through effective task prioritization and great work ethic
- Maintained energy and enthusiasm in fast-paced environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Carried out day-to-day duties accurately and efficiently
- Managed inbound calls of any reported abandoned/stolen equipment
- Obtaining and organize information regarding overdue, missing, impounded, or stolen U-Haul equipment
- Providing proper documentation to customers, U-Haul personnel and law enforcement in order to report equipment stolen
- Aid law enforcement in investigation and processes necessary for equipment recovery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Assistant Manager
QuikTrip
Phoenix, AZ
07.2004 - 07.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Associate of Applied Science - Social Service Aide
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2008
Skills
- Leadership/Management
- Bilingual- Fluent in English and Spanish
- Time management
- Profound problem-solving
- Strong verbal and written communication
Timeline
Equipment Recovery Specialist
U-Haul International
05.2018 - 05.2021
Assistant Manager
QuikTrip
07.2004 - 07.2019
Associate of Applied Science - Social Service Aide
Maricopa Community Colleges - Phoenix College