Open To Work
Jamie Hinderer
Louisville,KY
Summary
A people-focused leader who thrives on developing others, building strong professional relationships, and identifying opportunities to improve organizational performance. Adept at identifying new opportunities, strengthening collaboration, and implementing ideas that enhance company culture, efficiency, and long-term growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Specialist
Farm Credit Mid-America
Louisville, Kentucky
10.2021 - 02.2026
- Led and developed high-performing operations teams through coaching, mentoring, and training to improve performance, engagement, and customer experience.
- Facilitated weekly team meetings, delivered ongoing feedback, and implemented development plans to strengthen accountability and productivity.
- Drove workflow optimization, time management, and continuous improvement initiatives, producing measurable efficiency gains.
- Led cross-functional projects and pilot programs to redesign workflows, improve loan lifecycle efficiency, and implement scalable operational standards.
- Created and launched department-wide processes that became permanent best practices.
- Designed and delivered training and leadership development programs focused on hiring, interviewing, and professional growth.
- Oversaw complex loan operations, partnering with internal and external stakeholders to clear underwriting conditions, review appraisals and title work, balance fees, and coordinate closings.
- Served as primary customer liaison, ensuring clear communication, compliance, and exceptional service.
Office Manager
TAP Automotive
Clarksville, Indiana
09.2017 - 10.2021
- Partnered with business owners and senior leadership on confidential operational, financial, and strategic initiatives to ensure business integrity.
- Hired, led, and trained permanent and temporary office and shop staff, driving performance, engagement, and accountability.
- Managed accounting operations including receivables, invoicing, collections, deposits, credit processing, and petty cash reconciliation.
- Oversaw documentation systems and databases to ensure accuracy, compliance, and operational efficiency.
- Served as liaison between customers and staff, strengthening communication and service delivery.
- Built strong customer and vendor relationships, increasing customer base by 40%.
- Implemented new technology platforms and developed training programs to improve productivity and operational consistency.
- Led daily operations and workforce optimization, mentoring staff to maximize performance and professional growth.
- Recovered 14% in lost profit through warranty claim audits and process improvements.
- Applied Six Sigma methodologies to streamline workflows, achieving 200% productivity growth in 18 months.
- Redesigned workspace layouts to enhance service speed and efficiency.
Customer Service Advisor
TAP Automotive
Clarksville, Indiana
01.2017 - 09.2017
- Liaison between customers and technicians to guarantee service requests were documented accurately and complete.
- Monitored service/repair actions, inform customers of progress, and upsell with each engagement.
- Designed and implemented database customer repair scheduling.
- Increased repair orders by 10%, productivity, and decreased customer dissatisfaction.
Education
Bachelor of Science (BS) - Criminal Justice
UNIVERSITY OF LOUISVILLE
Louisville, Kentucky08-2021
Skills
- Executive Coaching & Mentorship
- Organizational Leadership & Team Development
- Strategic Operations Management
- Executive Communication & Influence
- Cross-Functional Collaboration & Alignment
- Culture Building & Employee Engagement
- High-Performance Team Design
- Talent Development & Succession Planning
- Change Leadership & Organizational Transformation
- Team Leadership
- Team Management
- Leadership/Management
- Performance measurement
- Cross-functional team leadership
- Business development
- Problem solving
- Training & Curriculum Development
- Interpersonal Skills
Certification
- Coaching Skills for Leaders and Managers, 2025
- Communicating in the Language of Leadership, 2024
- Leading and Motivating People with Different Personalities, 2025
Community Service
- Jamon Brown Foundation, 2019, Assisted in fund raising for community outreach
- Parrish House of Cards, 2017 - 2019, Assisted in fund raising for community outreach
- Family Scholar House, Winter 2017, Aided less fortunate families with Christmas donations
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteTimeline
Operations Specialist
Farm Credit Mid-America
10.2021 - 02.2026
Office Manager
TAP Automotive
09.2017 - 10.2021
Customer Service Advisor
TAP Automotive
01.2017 - 09.2017
Bachelor of Science (BS) - Criminal Justice
UNIVERSITY OF LOUISVILLE