Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Suri Zebadua

Phoenix,AZ

Summary

Dynamic professional with extensive experience in customer service and issue resolution at U-Haul International. Proven ability to train employees and ensure legal compliance while maintaining meticulous organization. Bilingual and adaptable, I excel in fast-paced environments, consistently driving revenue growth and enhancing customer satisfaction through effective communication and attention to detail.

Overview

7
7
years of professional experience

Work History

Equipment Recovery Specialist

U-Haul International
Phoenix, AZ
09.2024 - Current
  • Handled phone calls to address customer inquiries regarding stolen and impounded vehicles.
  • Provided customers with guidance regarding procedures for recovering stolen or impounded vehicles.
  • Confirmed clearance of stolen vehicles through NICB program.
  • Contacted local police agencies to gather information on vehicle impoundment and release.
  • Supplied field members with essential legal documents for equipment retrieval from impound.
  • Coordinated with regional offices nationwide regarding equipment recovery.

Team Manager

Panera Bread
Phoenix, AZ
11.2021 - 09.2024
  • Implemented managerial actions focused on maximizing income generation through catering, carry-out, and dine-in options.
  • Managed financial operations at the cafe, including daily sales reporting, cash handling, and deposits.
  • Secured full compliance with all food-related regulations rigorously.
  • Supervised kitchen and front-of-house staff during shifts to ensure smooth workflows, adherence to company standards, and exceptional customer service.
  • Oversaw food service operations that include staff scheduling and inventory management.
  • Assigned responsibility for training staff for in-house advancement.
  • Highlight new menu offerings and initiatives for customer engagement.

Pawnbroker

Arrow Pawn and Jewelry
Phoenix, AZ
12.2017 - 08.2021
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Adhered to all state, local, and federal laws including fingerprinting, obtaining thumbprints, and verifying serial numbers.
  • Appraised items, including jewelry, electronics and tools to determine product value and authenticity.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Performed regular reviews of aging loans to identify merchandise ready for sale.
  • Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
  • Managed register operations, handling significant cash amounts and processing credit card transactions.
  • Maintained accurate records of all transactions and inventory using PawnMaster software.

Education

Bachelor of Science - Interdisciplinary Studies- Strategic Leadership

Northern Arizona University
Flagstaff, AZ
05-2024

Associate of Arts - Business- General Requirements

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
12-2022

High School Diploma -

Carl Hayden Community High School
Phoenix, AZ
05-2020

Skills

  • Data entry
  • Proficient in Office 365
  • Sales
  • Customer service
  • Bilingual proficiency
  • Issue resolution
  • Employee training
  • Legal compliance
  • Organization
  • Adaptability
  • Communication
  • Attention to detail

Languages

Spanish
Native/ Bilingual

Timeline

Equipment Recovery Specialist

U-Haul International
09.2024 - Current

Team Manager

Panera Bread
11.2021 - 09.2024

Pawnbroker

Arrow Pawn and Jewelry
12.2017 - 08.2021

Bachelor of Science - Interdisciplinary Studies- Strategic Leadership

Northern Arizona University

Associate of Arts - Business- General Requirements

Maricopa Community Colleges, Gateway Community College

High School Diploma -

Carl Hayden Community High School

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Suri Zebadua