Wilton Rainge
Phoenix,AZ
Summary
Dedicated professional with 16 years of experience and a proven knowledge of conflict resolution, customer communications and customer needs assessment. Skilled in leadership with an emphasis in interpersonal relations and organizational management. Adaptable and driven with strong work ethic and the ability to thrive in a team-based or individual setting.
Overview
19
19
years of professional experience
Work History
Inbound Sales Specialist
Cox Communications
08.2022 - Current
- Exceeded productivity targets and sales goals by 40%.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Increased overall sales by 38% through streamlining sales procedures and maintaining long-term relationships with clients.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- 3x Awarded Inbound Sales "Best of the Best"
- Increased efficiency and team productivity by promoting operational best practices.
- Conduct weekly meetings with team regarding new product rollouts
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Supervisor
Candor IT
04.2020 - 07.2022
- Manage a team of 7 IT/Network professionals
- Effectively meet client SLA agreements
- Train and develop team skill set to meet the goals and the vision of the company
- Conduct weekly/quarterly reviews with team to establish guidelines and enhance performance.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Network Technician Cox
01.2008 - 01.2020
- Project implementation, project management on all network expansion projects
- Troubleshoot/Resolve all complex network issues from partners/shareholders
- Manage SLA agreements with all outside affiliated companies
- Train teams on complex network implementation projects
- Develop teams with written/verbal documentation
- Serve as team-lead for 4 networking professionals
- Upgrade of all training tools/documents for all networking teams.
Business Sales Manager
Wells Fargo
01.2005 - 01.2008
- Managed sales team of 10 to drive revenue growth by effective training on result-driven sales techniques
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets, and effectively managing sales inventories
- Hired and developed a sales team of 6 members to achieve over $46 million in revenue per year
- Created presentation material for sales, customer relations, and management training
- Cultivated strong professional relationships within the company.
Education
BA - Business
University of Phoenix
2018
Skills
- Leadership/Management
- Project Management
- Sales -B2B
- Microsoft Office
- Customer Service
- Information Technology
- CRM
- Salesforce
- High-Energy Sales Tactics
- Sales Quota Achievement
- Leadership
- Organization
- Problem solving
- Teamwork
- Performance Goals
- Client Rapport-Building
- Service Solution Development
- Conflict Resolution Techniques
- Corrective Actions
- Sales
Timeline
Inbound Sales Specialist
Cox Communications
08.2022 - Current
Supervisor
Candor IT
04.2020 - 07.2022
Network Technician Cox
01.2008 - 01.2020
Business Sales Manager
Wells Fargo
01.2005 - 01.2008
BA - Business
University of Phoenix
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