TAMICA N. THOMPSON

• Top Tier Sales performance in final quarter in all areas of sales.
• Provided accurate information about products, prices and services.
• Developed promotional strategies to increase sales volume.
• Helped customers find specific products, answered questions and offered product advice.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Developed and implemented strategies for increasing internet sales.
• Conducted research into competitive pricing models, products, services and promotions offered by other companies in the industry.

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• Consult with customers in explanation of billing statements and order placements for new and existing customers
• Developed methods that focused on communication, conflict management, and problem-solving across the board.
• Research and identify billing discrepancies, make system corrections, collect unpaid balances and negotiate payment arrangements
• Managed presidential escalations by use of persuasive negotiation, active listening, and detailed communication in a fast-paced inbound call center
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Processed payments over phone and set up recurring drafts.

• Analyzed team performance on weekly basis through a review of in-depth reports
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
• Delivered sales presentations focused on offerings and unique advantages over competitors
• Developed and implemented new sales strategies to update product lines
• Collaborated with management to implement marketing initiatives
• Taught tried and true selling techniques and promoted cross-selling of additional offerings to a sales team of 8-12 people
• Created training manuals to minimize service order errors and billing discrepancies

• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
• Performed daily maintenance tasks on ATM hardware components including cash cassettes, card readers, monitors, printers.