Deron Cassell
Chesapeake,VA
Summary
To acquire and maintain a position that will open doors for new opportunities. Results-driven sales professional with robust experience in inbound sales and client relationship management. Demonstrates strong ability to collaborate within teams and adapt to changing business needs. Skilled in lead generation, customer engagement, and closing sales with customer-centric approach. Known for reliability, effective communication, and track record of achieving goals.
Overview
11
11
years of professional experience
Work History
Inbound Sales Specialist
Cox Communications
06.2023 - Current
- Developed strong product knowledge to confidently assist customers in making informed purchasing decisions.
- Assisted in training new hires, sharing best practices, expertise, and fostering a supportive team atmosphere.
- Utilized CRM software for effective lead management, ensuring timely follow-up with prospective customers.
- Proactively identified opportunities for cross-selling and upselling to maximize revenue generation per transaction.
- Increased sales revenue by consistently meeting and exceeding performance targets.
Collections Agent
Spring Oaks Capital
06.2022 - 06.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
DSCC Upsell Agent/Inbound Sales Specialist
Cox Communications
10.2016 - 05.2022
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Account Manager
Portfolio Recovery Associates
04.2014 - 07.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
Education
Associate of Arts - Cybersecurity
University of Phoenix
Tempe, AZ02.2026
Skills
- Proficient in Microsoft Suite
- Exceptional communication skills
- Strong leadership qualities
- Goal-Oriented
- Follow-up skills
- Meeting deadlines
- Upselling strategies
- Cross-selling techniques
- Strategic problem solver
- Reflective communicator
Accomplishments
- Certificate of Completion (US Army IET)
- High School Diploma
- US Army Ribbons
- Army Service
- National Defense
- NJROTC Awards
- Aptitude
- Naval Science outstanding cadet
- Exemplary conduct
- Exemplary personal appearance
- Physical fitness
- Participation
- Unit service
- Community service
- Drill team
- Color guard
References
Available upon request
Phone
cell, (757) 353-5437
Timeline
Inbound Sales Specialist
Cox Communications
06.2023 - Current
Collections Agent
Spring Oaks Capital
06.2022 - 06.2023
DSCC Upsell Agent/Inbound Sales Specialist
Cox Communications
10.2016 - 05.2022
Account Manager
Portfolio Recovery Associates
04.2014 - 07.2016
Associate of Arts - Cybersecurity
University of Phoenix
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