Tamei Stewart
New York City,New York
Summary
High-performing sales professional with a strong background in telecommunications, inbound sales, and telemarketing. Demonstrated success in driving revenue growth, increasing customer retention, and consistently exceeding sales targets. Expert in building rapport, identifying customer needs, and closing deals through persuasive communication and strategic problem-solving.
Thrives in fast-paced environments, leveraging strong interpersonal skills, product knowledge, and a customer-focused approach to deliver results and support business objectives.
Overview
21
21
years of professional experience
Work History
Inbound Sales Specialist
First American Home Warranty
09.2022 - 05.2025
- Managed client interactions by maintaining proactive communication and delivering timely responses to inquiries.
- Analyzed client requirements and designed comprehensive strategies to address specific needs.
- Developed and strengthened client partnerships to secure new orders and expand business opportunities within the current client base.
- Engaged potential clients via phone outreach to facilitate home warranty sales.
- Employed CRM systems to assess client interaction data, enhancing the effectiveness of sales strategies.
- Clarified warranty coverage options for clients, utilizing in-depth product knowledge to resolve queries effectively.
- Coordinated efforts with internal departments to refine order processing procedures, enhancing overall client request handling.
- Upheld compliance with organizational standards and regulatory requirements in the handling of confidential customer data.
- Conducted thorough lead qualification to enhance conversion opportunities and drive sales growth.
- Defined key responsibilities that reflect the operational environment and maintain consistency with established work history at First American Home Warranty.
- Mentored new hires by providing expertise in best practices and promoting a positive team atmosphere.
- Achieved alignment on sales targets through active participation in meetings. Fostered a culture of sharing success stories and addressing challenges. Leveraged peer and management insights to enhance team performance.
- Refined processes to support seamless handling of inbound sales inquiries and expedite order processing.
- Streamlined inquiry responses and issue resolution processes to elevate customer satisfaction levels.
Inbound Sales Specialist
Cablevision Corporation
Bronx, NY
08.2007 - 03.2020
- Promoted and sold optimum digital television, online, and voice services to residential customers, ensuring alignment with their needs and preferences.
- Delivered in-depth insights on video data products and services, covering new technological features, equipment functionality, existing programming content, and pricing structures.
- Articulated product features to align with customer requirements, leveraging technical expertise to address product strengths and weaknesses.
- Cultivated positive customer interactions through strategic communication approaches, earning commendations for rapport.
- Executed customer order processing through proprietary CRM software, ensuring accurate order history review and timely credit issuance when applicable.
- Managed customer inquiries by providing clear explanations of current and historical information regarding sales and service systems.
- Utilized databases and applications to effectively document and manage customer transactions, inquiries, complaints, and feedback.
- Partnered with lead manager to explore and implement effective methods for improving customer engagement.
- Facilitated various administrative tasks and financial activities to enhance operational efficiency.
- Achieved timely project delivery while maintaining budgetary constraints through effective team management. Enhanced project outcomes by streamlining communication and collaboration among team members. Drove project success by aligning team efforts with organizational goals.
- Recognized as top performer at HBO in 2008 and 2009, contributing to overall team success. Delivered impactful results for Showtime, achieving top performer status in 2011, 2013, and 2018.
- Here are six original resume statements tailored for the Inbound Sales Specialist role at First American Home Warranty, designed to fill gaps in the existing work history while reflecting observable tasks and responsibilities typical for this position.
Call Center Representative
King Teleservices
New York, NY
05.2005 - 08.2007
- Tracked and recorded details of customer inquiries, complaints, and responses to improve customer satisfaction and operational efficiency.
- Directed call handling processes for 100+ incoming calls per shift to streamline operations and improve customer service.
- Facilitated customer inquiries by providing accurate information and efficiently routing calls to appropriate departments.
- Analyzed customer databases using Microsoft applications and company security software.
- Maintained the integrity of sensitive information, utilizing it solely to support criminal justice initiatives.
- Uphold a high standard of professionalism and work ethic to effectively serve the community in times of crisis.
- Led cross-functional teams through all phases of project execution to meet deadlines and budgetary requirements. Oversaw project planning and resource allocation to optimize efficiency. Fostered a collaborative environment to drive team success.
- Achieved high levels of customer satisfaction through dedicated service efforts. Recognized with an award for outstanding service performance. Received accolades for exceptional contributions to service quality.
Cashier Customer Service
The Animal Medical Center
New York, NY
05.2004 - 05.2005
- Cultivated a welcoming environment by providing fair and courteous assistance to all customers.
- Facilitated customer transactions to enhance service delivery and satisfaction.
- Addressed customer complaints by guiding clients and delivering relevant information.
- Reviewed balance sheet transactions regularly and communicated any discrepancies to maintain financial accountability.
- Supported collaborative efforts by delivering necessary results to enhance overall performance.
Education
General Educational Development Diploma -
SUNY Bronx Educational Opportunity Center
01-2005
Skills
Core Competencies
- Customer Service & Client Relations
- Telemarketing & Customer Retention
- Account Management
- Sales Support & Improvement
- Problem Resolution
Technical Skills
- Microsoft Office Suite
- Database Management
- Automatic Call Distribution (ACD) Systems
- Genesys
Business & Operations
- Cash Handling & Financial Transactions
- Organizational Development
Professional Skills
- Communication Skills
- Interpersonal Skills
- Team Collaboration
- Project Coordination
- Time Management & Organization
Websites
Timeline
Inbound Sales Specialist
First American Home Warranty
09.2022 - 05.2025
Inbound Sales Specialist
Cablevision Corporation
08.2007 - 03.2020
Call Center Representative
King Teleservices
05.2005 - 08.2007
Cashier Customer Service
The Animal Medical Center
05.2004 - 05.2005
General Educational Development Diploma -
SUNY Bronx Educational Opportunity Center