Cooper De Graauw
SPRINGFIELD
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Experienced in utilizing customer service strategies and broadcasting techniques to drive positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Broadcast Technician
Sabertooth Sports and Entertainment
Clarksville
02.2025 - Current
- Adjust color balance, contrast ratio, and brightness levels according to the requirements of the production team.
- Assist in the setup and operation of audio, video, and lighting equipment for live sporting events.
- Monitor audio levels, camera shots, and other technical aspects of broadcasting.
- Handle quality control for on air content during live sports broadcasts.
Broadcast Technician
Lipscomb University
Nashville
11.2024 - 01.2025
- Operated camera equipment to provide quality video for live ESPN broadcasts.
- Controlled on-screen graphics in sync with the live broadcast.
- Collaborated closely with producers, directors, editors, and other personnel involved in creating a successful live television broadcast.
- Pregame equipment prep.
Tour Guide
Bell Witch Caves Inc.
Adams
05.2022 - 09.2024
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
Attractions Attendant
Honeysuckle Hills Farm
Coopertown
09.2021 - 11.2022
- Managed ride lighting and sound effects, enhancing guest experience.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Provided clear instructions to riders regarding safety procedures and ride requirements.
- Managed queues and flow of guests, maintaining order and efficiency.
Education
Locksmithing Certification - Locksmithing
Penn Foster
Online05-2024
High School Diploma -
East Robertson High School
Cross Plains, TN05-2022
Skills
- Customer service
- Professional demeanor
- Interpersonal skills
- Inquisitive
- Committed
- Reliable
Accomplishments
- Graduated with honors.
Certification
- Certified Locksmith through Penn Foster
Timeline
Broadcast Technician
Sabertooth Sports and Entertainment
02.2025 - Current
Broadcast Technician
Lipscomb University
11.2024 - 01.2025
Tour Guide
Bell Witch Caves Inc.
05.2022 - 09.2024
Attractions Attendant
Honeysuckle Hills Farm
09.2021 - 11.2022
Locksmithing Certification - Locksmithing
Penn Foster
High School Diploma -
East Robertson High School
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