Cooper Felt
Narragansett
Summary
Results-driven Professional experienced in athletic administration, CRM systems, data management, and IT project support. Coordinated operations and maintained data integrity to improve workflows and enhance organizational success through effective collaboration. Demonstrated leadership and adaptability while managing people-focused initiatives and technical processes, aiming to leverage operational and analytical expertise in business, marketing, or project-focused environments.
Overview
7
7
years of professional experience
Work History
CRM Manager
Applied Textiles
Byron Center, MI
04.2025 - Current
- Organized and updated customer and operational data to enhance workflow efficiency and ensure accurate reporting.
- Managed and maintained CRM database records, ensuring accuracy, completeness, and data integrity across customer and business information.
- Assisted in identifying process improvements to enhance CRM functionality and optimize data management procedures.
- Managed multiple priorities in a fast-paced environment while maintaining confidentiality and accuracy.
Assistant Varsity Boys Soccer Coach
Hyde Schools
Bath, ME
08.2021 - 11.2025
- Developed and implemented training regimens that enhanced team performance during competitions.
- Created a positive, motivating environment for players to reach their fullest potential.
- Created a motivating environment that encouraged players to maximize their potential and fostered teamwork.
- Provided constructive feedback that helped players identify strengths and improve weaknesses.
JV Assistant Boy Basketball Coach
Hyde Schools
Bath, ME
11.2021 - 03.2025
- Counseled student-athletes on academic and personal issues, supporting their overall development.
- Adjusted coaching techniques to align with athletes' strengths and weaknesses, enhancing individual performance.
- Planned and directed physical conditioning programs to enable athletes to achieve maximum performance.
- Adjusted coaching techniques, based on strengths and weaknesses of athletes.
- Motivated players to achieve peak performance through targeted positive reinforcement strategies.
Retail Sales Associate
PXG
New Rochelle, NY
10.2022 - 05.2023
- Cultivated interpersonal skills to enhance communication with customers and coworkers.
- Resolved customer disputes quickly while maintaining professionalism at all times.
- Utilized problem solving techniques for difficult transactions or returns.
- Built customer relationships through exceptional service and follow-up calls post-purchase.
- Contributed ideas in team meetings to drive sales volume growth.
Retail Sales Associate
Nike
Freeport, ME
12.2019 - 06.2021
- Greeted customers and determined their preferences.
- Created promotional displays and signage that effectively attracted customers.
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Provided customer service support in various situations, resolving customer complaints and inquiries with a positive attitude.
- Assisted with monthly inventory audits to support store accuracy.
Admissions Student Assistant
Hyde Schools
Bath, ME
07.2019 - 08.2019
- Performed school tours for new families, expressing crucial information about the school.
- Assisted new students in navigating campus layout to enhance their comfort and familiarity.
- Engaged with new students to answer questions about the school routine and experiences.
- Conducted school tours for new families, delivering essential information about school programs and resources.
Education
Diploma -
Hyde School
Maine, US05-2019
Skills
- Marketing strategy
- Salesforce proficiency
- CRM analytics
- Information technology
- Data entry
- IT
- Data analysis
- Product knowledge
- Independent judgment
- Merchandising
- Independent Judgment
- Customer segmentation
Timeline
CRM Manager
Applied Textiles
04.2025 - Current
Retail Sales Associate
PXG
10.2022 - 05.2023
JV Assistant Boy Basketball Coach
Hyde Schools
11.2021 - 03.2025
Assistant Varsity Boys Soccer Coach
Hyde Schools
08.2021 - 11.2025
Retail Sales Associate
Nike
12.2019 - 06.2021
Admissions Student Assistant
Hyde Schools
07.2019 - 08.2019
Diploma -
Hyde School