Cooper Harris

Promoted from Sales Associate

• Consistently convert intro classes into memberships through personalized client interactions.
• Ensure smooth daily operations by balancing member/prospect needs and studio capacity.
• Build strong relationships with members to improve retention and overall experience.
• Assist with inventory management, member account updates, and billing processes including freezes, cancellations, and past-due balances.
• Trained and onboarded new staff on sales approach, systems, and client interaction.

• Led daily operations involving teams of 10+ people throughout high-traffic environments.
• Delegated tasks and managed workflow to maintain park-wide cleanliness and safety standards.
• Trained and mentored new staff in park procedures and safety protocols.
• Resolved guest concerns and maintained positive customer experience.
• Coordinated with management to meet operational goals and maintain efficiency.

• Followed strict operational and quality standards under pressure.
• Maintained high performance in a fast-paced, high-volume environment

Provided customer service and assisted with daily operations of the store.