COOPER MCMULLEN
Laramie
Summary
Offering detail-oriented and organized approach, with readiness to learn and grow in structured environment. Brings foundation in analytical thinking and effective communication, with ability to quickly adapt to new procedures and protocols. Ready to use and develop critical thinking and organizational skills.
Overview
2
2
years of professional experience
Work History
Outbound Call Center Officer
UniWyo Credit Union
Laramie, WY
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Call Center Officer
UniWyo Credit Union
Laramie, WY
10.2025 - 03.2026
- Conducted outbound calls to promote financial products and services, enhancing member engagement.
- Streamlined workflow processes and improved service delivery through effective follow-up communication with members.
- Boosted personal satisfaction by consistently meeting individual goals for outbound call success rates.
- Resolved member inquiries and requests in collaboration with team members to enhance overall member service.
- Trained new staff on operational procedures to ensure compliance with credit union policies.
Teller
Bank of Jackson Hole
Jackson, WY
10.2024 - 08.2025
- Processed customer transactions with accuracy, ensuring compliance with banking protocols.
- Assisted customers with account inquiries, providing exceptional service and building rapport.
- Maintained cash drawer balances, promptly identifying and resolving discrepancies.
- Trained new tellers by sharing best practices to enhance operational efficiency and customer service.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
Bachelor of Science - Accounting
University of Wyoming
Laramie, WY05-2024
Skills
- Performance tracking
- Email etiquette
- Multitasking Abilities
- Active Listening
- Flexible and Adaptable
- Sales techniques
- Goal oriented
- Collaboration
- Teamwork
- Positive attitude
Timeline
Outbound Call Center Officer
UniWyo Credit Union
04.2026 - Current
Call Center Officer
UniWyo Credit Union
10.2025 - 03.2026
Teller
Bank of Jackson Hole
10.2024 - 08.2025
Bachelor of Science - Accounting
University of Wyoming