Cooper Olvey
Nashville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Harwood International
Dallas, TX
11.2022 - Current
- Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries
- Poised and professional with total commitment to guest satisfaction
- Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Front Desk Agent
Marriott Hotel & Golf Club At Champion Circle
Fort Worth, TX
03.2022 - 10.2022
- Greeted customers in a professional and friendly manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Front Desk Agent
Courtyard By Marriott
Denton, Texas
08.2021 - 03.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Bartender Supervisor
Courtyard By Marriott
Denton, TX
12.2020 - 08.2021
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
Barista
All Abou Cha
Southlake, TX
01.2018 - 11.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Lead Barback
Conrad Hotel
Nashville, TN
11.2023 - Current
- Organized and restocked supplies for a smooth workflow during peak hours.
- Maintained an accurate inventory of beverages, glassware, and other bar materials.
- Ensured compliance with health department regulations by monitoring food preparation and storage practices.
- Supervised bartenders to ensure they maintained high customer service standards.
Education
Bachelor of Science - Hospitality Administration And Management
University of North Texas
Denton, TX05.2023
High School Diploma -
Richland High School
06.2018
Skills
- Building Computers
- Inventory Control
- Positive and Professional
- Guest Relations
- Upselling
- Client Account Management
- File Management
- Transaction Processing
- Data Entry
- Customer Service
Certification
- Microsoft Excel Certification
References
References available upon request.
Timeline
Lead Barback
Conrad Hotel
11.2023 - Current
Concierge
Harwood International
11.2022 - Current
Front Desk Agent
Marriott Hotel & Golf Club At Champion Circle
03.2022 - 10.2022
Front Desk Agent
Courtyard By Marriott
08.2021 - 03.2022
Bartender Supervisor
Courtyard By Marriott
12.2020 - 08.2021
Barista
All Abou Cha
01.2018 - 11.2019
Bachelor of Science - Hospitality Administration And Management
University of North Texas
High School Diploma -
Richland High School
- Microsoft Excel Certification
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