Cooper Owens
Mckinney
Summary
Motivated PGA associate with proven expertise at Fields Ranch at PGA Frisco, excelling in customer service and relationship building. Spearheaded guest appreciation initiatives, achieving a #1 ranking in guest experience. Adept at problem resolution and critical thinking, ensuring seamless operations and memorable experiences for all guests.
Overview
2
2
years of professional experience
Work History
Golf Shop Lead Attendant
Fields Ranch at PGA Frisco
10.2023 - Current
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Developed guest appreciation systems that are now standard and played a part in leading a #1 finish in guest experience in OMNI Hotel history.
Golf Shop Attendant
Fields Ranch at PGA Frisco
04.2023 - 10.2023
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
Education
BBA - Business Administration
Blinn College
Bryan, TXSkills
- Customer service
- Relationship building
- Critical thinking
- Guest Recovery
- Problem resolution
- Guest Appreciation
- Golf
- Two-Stepping
Accomplishments
Associate of the Year
OMNI Service Champion
ASCEND Participant
Timeline
Golf Shop Lead Attendant
Fields Ranch at PGA Frisco
10.2023 - Current
Golf Shop Attendant
Fields Ranch at PGA Frisco
04.2023 - 10.2023
BBA - Business Administration
Blinn College
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