Cooper Riley
North Ridgeville,Ohio
Summary
Dynamic and dedicated professional with experience as a Fan Ambassador for the Cleveland Guardians, excelling in customer service and guest interaction. Proven ability to enhance fan experiences through thoughtful engagement and problem resolution. Skilled in time management and video production, ensuring memorable moments for guests at sporting events.
Overview
3
3
years of professional experience
Work History
Fan Ambassador
Cleveland Guardians
Cleveland, Ohio
04.2024 - Current
- Welcome guests to the ballpark upon their arrival. Distribute promotional items when fans enter.
- Assist guests who have mobility issues to their seating location, using a wheelchair.
- Acknowledge guests who are celebrating their special occasions, such as birthdays, anniversaries, and engagements. Deliver gift bags of Guardians swag to the guests.
- Randomly selects guests who are fans of the Guardians and presents them with seat upgrades.
- Provides cover for ushers while on their break.
- Provides crowd control during batting practice for guests who have special access.
- Thank guests upon exiting the ballpark.
- Return the equipment to its original spot before concluding my shift.
General Purpose Employee
Sportsville
North Ridgeville, Ohio
06.2022 - 08.2023
- Cleaned and maintained facilities, including a putt-putt course, batting cages, and restrooms.
- Retrieved golf balls from the driving range using motorized equipment.
- Loaded automated cleaning and dispensing equipment with golf balls.
- Worked at front desk with duties including cashier, customer service, and distribution of borrowed sports equipment.
Education
High School Diploma -
North Ridgeville High School
North Ridgeville, OH05-2025
Some College (No Degree) - Sports Management
Baldwin Wallace University
Berea, OHSkills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Guest interaction and assistance
- Video production
- Sports Knowledge
Affiliations
- Played High school football.
- Was in Broadcast journalism class in High school, did video announcements and wrote the scripts. Also made videos for the announcements and helped run social media accounts.
- Worked on a special project with the cities VFW monument where we made videos recognizing fallen veterans from our city including writing scripts and making voiceovers.
- Was in Unified Sports, which is basketball for special ed kids. I helped the kids stay focus, play the games, and have fun
Accomplishments
- National Honor society
- 4 year Academic recognition recipient (over 3.5 GP)
- Cumulative high school GPA 4.1
- Sports leadership program (2 years)
References
References available upon request.
Timeline
Fan Ambassador
Cleveland Guardians
04.2024 - Current
General Purpose Employee
Sportsville
06.2022 - 08.2023
High School Diploma -
North Ridgeville High School
Some College (No Degree) - Sports Management
Baldwin Wallace University