Cooper Tennant
Edmonds,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Fraud Analyst /Customer Care Representative
Zumiez
4001 204th St SW, Lynnwood, WA 98036
10.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Event Assistant
RPP Event Production
804 N Killingsworth Ct, Portland, OR 97217
05.2022 - 02.2023
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
Education
Associate of Arts - Business Administration
Shoreline Community College
Seattle, WA05.2025
Skills
- Effective Communication
- Telephone and email etiquette
- Critical Thinking
- Fashion Trend Forecasting
- Problem-solving abilities
- Social media expertise
- Project Support
- Cross-Platform Selling
- Retail experience
- Collaborative mindset
Timeline
Fraud Analyst /Customer Care Representative
Zumiez
10.2023 - Current
Event Assistant
RPP Event Production
05.2022 - 02.2023
Associate of Arts - Business Administration
Shoreline Community College