Summary
Overview
Work History
Education
Skills
Interests and Extra Curricular
Philanthropy Volunteer Work
Timeline
Generic

Angela Ramos Pohlman

McKinney,TX

Summary

Experienced Fraud Analyst skilled at safeguarding financial assets through effective prevention strategies. Proficient in utilizing advanced analytical techniques and data analysis to identify patterns and investigate fraudulent activities. Demonstrated success in fraud detection and prevention, with a deep understanding of industry best practices. Committed to ensuring the integrity of financial systems and protecting organizations from potential losses.

Overview

27
27
years of professional experience

Work History

Customer Care - Fraud Analyst

Fossil Group
07.2022 - Current
  • Evaluate customer data to identify and prevent fraudulent activities.
  • Analyze large amounts of data to find patterns of fraud and anomalies.
  • Identify and evaluate theft rings and identity fraud with the use of third-party verification platforms
  • Provide alternate solutions and options to satisfy client escalations
  • Reduce fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • By demonstrating keen attention to detail and exceptional analytical skills, credited with $150K increase in sales volume from accepted orders.
  • Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
  • Provide training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
  • Facilitate information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.

Client Advisor

Louis Vuitton
01.2020 - 07.2022
  • Answer incoming contacts from clients remotely via phone, email and chat using Salesforce platform
  • Place orders, special orders and initiate exchanges & returns
  • Present and upsell additional categories to increase sales
  • Provide alternate solutions and options to satisfy client escalations
  • Develop a loyal client base to maximize each sales opportunity
  • Established trust among high-net-worth clientele through consistent delivery of expert advice.
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.

Senior Stylist-Remote

Stitch Fix
04.2015 - 01.2020
  • Tailored personalized wardrobes for clients with incorporated requests and feedback
  • Recognized for excellence in Customer Service
  • Built enduring relationships with my clients
  • New Stylist trainer and Peer Mentor
  • Utilized expert knowledge of body shapes and proportions to recommend flattering clothing choices for diverse clientele.
  • Enhanced clients personal style by assessing wardrobe needs and providing tailored recommendations.
  • Developed personalized shopping strategies for clients, resulting in an improved wardrobe and increased client satisfaction.
  • Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.

Customer Service-Front Office Supervisor

Warthan Dermatology
12.2011 - 05.2015
  • Managed front office of a multi-provider dermatology practice
  • Coordinated training with pharmaceutical vendors
  • Retail sales of pharmaceutical skin care products
  • Developed strong relationships with patients through personalized service and attention to detail in meeting their needs.
  • Enhanced patient satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Maintained accurate financial records, including daily reports on sales transactions and cash drawer reconciliation.

Operations Manager-Selling Manager

Anthropologie
04.2010 - 12.2011
  • Staff mentoring for management development program
  • Managed all aspects of operational controls and perform monthly operational audits
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Streamlined store operations for increased efficiency by optimizing staff scheduling and inventory management systems.
  • Organized in-store personal shopping events
  • Collaborated with Visual Team to manage store aesthetics and enhance customer shopping experience
  • Leveraged proactive selling techniques to increase revenue and customer retention
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Owner/Manager, Sales

Gulfstream Shutters
04.2005 - 03.2010
  • Managed office/staff and day to day administrative tasks and vendor relationships
  • Order Booking, Invoicing, A/P, A/R, Collections
  • Worked one-on-one with clients in high-end and exclusive communities from Miami to Palm Beach
  • Coordinated with designers and general contractors from conception to installation of window treatments
  • Performed contract negotiations
  • Customer service point of contact from pre-sale to installation

Customer Car Manager

Anthropologie
11.2003 - 04.2005
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Mentored new hires, fostering growth and professional development within the team.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Applied best practices in customer service, sales, and employee management to exceed organizational goals.
  • Analyzed performance metrics, identifying areas of improvement and implementing necessary changes.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.


Assistant Store Manager

Max Mara
06.2002 - 11.2003

Platinum Level Account Manager

Watters & Watters
03.2001 - 02.2002

Sales Associate

Gucci
06.1999 - 01.2001

Footwear Specialist

POLO Ralph Lauren
05.1998 - 06.1999

Education

B.A - Radio TV & Film

University of North Texas

Skills

  • Microsoft Office
  • Proficient in Cybersource, Salesforce, Oracle ATG Commerce, SAP
  • Data analysis
  • Fraud detection
  • Cybersecurity awareness
  • Pattern Recognition
  • Attention to detail
  • Trend analysis
  • Research skills
  • Effective communication

Interests and Extra Curricular

Boating, Soccer, Painting, Photography, Cooking and Baking

Philanthropy Volunteer Work

  • Emerson High School Cheer Booster Club, Treasurer, 2023-2025
  • Solar Soccer Club, 08 Girls Team Manager, McKinney, TX, 01/01/16, Present
  • Comstock Elementary, PTA Secretary, McKinney, TX, 2018-2019
  • Junior League of Greater Ft. Lauderdale, Member, 2007-2010
  • Junior League of Greater Ft. Lauderdale, Cookbook Committee Chair, 2009-2010
  • The Ryan Gibson Foundation, Non-profit charity supporting leukemia research, 2003-2013

Timeline

Customer Care - Fraud Analyst

Fossil Group
07.2022 - Current

Client Advisor

Louis Vuitton
01.2020 - 07.2022

Senior Stylist-Remote

Stitch Fix
04.2015 - 01.2020

Customer Service-Front Office Supervisor

Warthan Dermatology
12.2011 - 05.2015

Operations Manager-Selling Manager

Anthropologie
04.2010 - 12.2011

Owner/Manager, Sales

Gulfstream Shutters
04.2005 - 03.2010

Customer Car Manager

Anthropologie
11.2003 - 04.2005

Assistant Store Manager

Max Mara
06.2002 - 11.2003

Platinum Level Account Manager

Watters & Watters
03.2001 - 02.2002

Sales Associate

Gucci
06.1999 - 01.2001

Footwear Specialist

POLO Ralph Lauren
05.1998 - 06.1999

B.A - Radio TV & Film

University of North Texas

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Angela Ramos Pohlman