Antwone Thomas
Pearl City,HI
Summary
I worked at Chuck E. Cheese for almost three years, during which I was promoted to Team 2 Trainer at 17 years old. In this role, I was responsible for training new Game Room Attendants, ensuring they understood and adhered to the company policies and procedures. The training program enhanced my team's performance, focusing on customer service, safety, and operational efficiency. I worked almost 40 hours a week while attending Pearl City High School and maintained a 3.3 GPA. My experience included coordinating and mentoring, equipment maintenance, attention to detail, clear communication, and adaptability. Through this role, I honed my leadership skills and contributed to creating a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Team 2 Trainer
Chuck E Cheese
Pearl City, Hawaii
01.2022 - Current
- Provided ongoing coaching and mentoring to enhance crew members' sales performance and optimize profits through effective training, development, and communication of company and guest expectations. Overcame the challenge of leading older colleagues at a young age by leveraging strong relationships built on trust and camaraderie.
- Successfully applied tips and advice shared by my trainer, resulting in my personal success and advancement.
- Effectively communicate goals and expectations to trainees, promoting a clear understanding of assigned tasks.
- Maintained electronic and mechanical equipment to enhance game functionality by reducing errors. Started as a game room attendant at Chuck E. Cheese, gaining valuable insights into maintaining operational games, particularly the big ticketed ones.
- Enforced game room rules and regulations to prioritize safety during and after operating hours. Ensured customer safety by closely monitoring their play.
- Took pride in sanitizing and organizing supplies in the game room, resulting in a clean environment for everyone to enjoy.
- Promptly addressed and resolved customer complaints to foster positive relationships.
Education
High School Diploma -
Pearl City High School
Pearl City, HI05-2024
Skills
- Customer Service
- Attention to Detail
- Time Management
- Clear Communication
- Adaptability
- Active Listening
- Coaching and Mentoring
- Workplace Safety
HOBBIES AND INTRESTS
- Playing Basketball
- Traveling
- Volunteer Work
References
References available upon request.
Timeline
Team 2 Trainer
Chuck E Cheese
01.2022 - Current
High School Diploma -
Pearl City High School