Cora Baldwin
Auburn,AL
Summary
Adaptable Software Engineer, keen to wrangle multiple simultaneous projects into streamlined, cohesive and profitable efforts. Firm believer in holistic and collaborative management strategies. Thrives on providing exceptional oversight and hands-on guidance guaranteed to improve throughput figures and quality metrics.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Help Desk Supervisor
Auburn University
06.2022 - Current
- Served as a liaison between end-users and upper management, communicating user feedback about system improvements or critical issues requiring attention.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed help desk consisting of up to 40 employees.
- Worked closely with the IT department to streamline communication channels between teams, fostering a collaborative work environment that enhanced problem-solving capabilities.
Research Project Manager
Auburn University College Of Engineering
01.2022 - 08.2023
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Met project deadlines without sacrificing build quality or workplace safety.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Server
La Herradura Mexican Restaurant & Bar
02.2020 - 06.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Engineering - Software Engineering
Auburn University
Auburn, AL05.2025
Skills
- Tracking and Documentation
- Problem-Solving
- System Performance Assessments
- Hardware diagnostics
- CAD development
- Programming Languages: Java, C#, Net, Python
Certification
- Laser Cutter Training - 2022
- Electronics Training - 2022
- Wood Shop Training - 2023
- Metal Shop Training - 2024
Timeline
Help Desk Supervisor
Auburn University
06.2022 - Current
Research Project Manager
Auburn University College Of Engineering
01.2022 - 08.2023
Server
La Herradura Mexican Restaurant & Bar
02.2020 - 06.2021
Bachelor of Engineering - Software Engineering
Auburn University
- Laser Cutter Training - 2022
- Electronics Training - 2022
- Wood Shop Training - 2023
- Metal Shop Training - 2024
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