Cora Carroll
Mobile,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Online Grocery Team Lead
Walmart
Mobile, AL
07.2021 - Current
- Led grocery team to ensure efficient daily operations and customer satisfaction.
- Trained new employees on store procedures and product knowledge.
- Implemented inventory management practices to maintain stock levels.
- Assisted in scheduling staff shifts to meet operational needs effectively.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assigned tasks and monitored performance of team members in the grocery department.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Organized as many as 30
- Deliveries per hour by smoothly selecting and purchasing items.
- Satisfied customers with quick, accurate service under tight deadlines.
Customer Service Representative
Catastrophe Management Solutions
Mobile, AL
09.2015 - 04.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Trained new employees on procedures and policies to maximize team performance.
Manager
McDonald's
Mobile, AL
03.2013 - 10.2014
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Assisted with training and onboarding of sales associates in all store operations.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Customer Service Representative
Sears Teleservice
Mobile, AL
11.2012 - 03.2013
- Managed customer inquiries through phone and email communications.
- Resolved customer issues by providing effective solutions and support.
- Documented customer interactions in the database for future reference.
- Handled escalated calls to ensure customer satisfaction and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Baldwin County High School
Bay Minette, AL05.2004
Skills
- Mobile ordering understanding
- Sales expertise
- Physical stamina
- Payment processing
- People skills
- Leadership
- Troubleshooting
- Flexible
- Conflict resolution
- Training & Development
- Supervision
- Teambuilding
- Working collaboratively
- Product expertise
Timeline
Online Grocery Team Lead
Walmart
07.2021 - Current
Customer Service Representative
Catastrophe Management Solutions
09.2015 - 04.2019
Manager
McDonald's
03.2013 - 10.2014
Customer Service Representative
Sears Teleservice
11.2012 - 03.2013
High School Diploma -
Baldwin County High School