Cora Fletcher
Forks
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
32
32
years of professional experience
Work History
Operations Manager
Quileute Health Center
La Push
05.2023 - Current
- Managed daily operations to ensure efficient healthcare service delivery.
- Coordinated staff schedules to optimize resource allocation and patient care.
- Oversaw inventory management for medical supplies and equipment needs.
- Implemented operational policies to improve workflow and service quality.
- Trained new employees on procedures and organizational standards.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Office Manager
Dakota Creek Industries Inc.
Anacortes
10.2012 - 05.2023
- Coordinated office operations to enhance workflow across departments.
- Managed scheduling for meetings, appointments, and office events efficiently.
- Oversaw inventory management and ordered supplies to meet operational needs.
- Cultivated vendor relationships to ensure quality service delivery.
- Maintained filing system for records, correspondence, and other essential documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
Medical Assistant
Dakota Creek Industries Inc.
Anacortes
10.2012 - 05.2023
- Managed patient records and ensured accurate documentation of medical histories.
- Coordinated appointments and maintained efficient patient scheduling systems.
- Assisted physicians with patient examinations and medical procedures.
- Administered medications and provided patient education on treatment plans.
- Performed routine laboratory tests and prepared samples for analysis.
- Ensured compliance with safety regulations and infection control protocols.
- Trained new staff on procedures and best practices in medical assistance.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
Oncology Receptionist
United General Hospital
Sedro Woolley
05.2007 - 07.2012
- Greeted patients and visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained calendar for medical staff.
- Processed patient check-ins and verified insurance information accurately.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
EMT/Ambulance Manager
Forks Hospital
Forks
05.1994 - 10.2004
- Responded quickly to emergency calls and transported patients safely.
- Administered first aid and CPR to injured patients in critical conditions.
- Collaborated with medical staff to assess patient needs and develop care plans.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Participated in continuing education courses to maintain certification requirements.
- Coordinated staff schedules to ensure adequate coverage and response times.
- Oversaw training programs for emergency medical technicians and paramedics.
- Implemented safety protocols to maintain compliance with healthcare regulations.
- Conducted regular meetings with departmental heads to discuss progress, issues, or changes needed in the service.
- Developed and implemented policies and procedures for the ambulance service.
- Participated in community outreach initiatives related to public safety education about ambulances and their uses.
- Maintained inventory of supplies and equipment necessary for efficient functioning of the ambulance service.
- Created reports on operational performance, budgeting, and other relevant topics as requested by senior management.
- Provided guidance and support to subordinates within the organization.
- Ensured that all personnel were trained in proper use of medical equipment and protocols.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Conducted regular training sessions for drivers on safe driving practices and company policies.
- Established and enforced policies regarding vehicle use, maintenance, and driver conduct.
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
Education
High School Diploma -
Forks High School
Forks06-1981
Graduate Certificate -
Everest College
Everett, WASome College (No Degree) -
Peninsula College
ForksSkills
- Healthcare operations
- Inventory management
- Staff scheduling
- Policy implementation
- Office management
- Effective communication
- Problem solving
- Performance evaluations
- Organizational management
Timeline
Operations Manager
Quileute Health Center
05.2023 - Current
Office Manager
Dakota Creek Industries Inc.
10.2012 - 05.2023
Medical Assistant
Dakota Creek Industries Inc.
10.2012 - 05.2023
Oncology Receptionist
United General Hospital
05.2007 - 07.2012
EMT/Ambulance Manager
Forks Hospital
05.1994 - 10.2004
High School Diploma -
Forks High School
Graduate Certificate -
Everest College
Some College (No Degree) -
Peninsula College