Cora Gonzalez
Orlando,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
CSA
Floor&Decor
1438 N Alafaya Trail Orlando Florida 32828
02.2023 - 06.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
Sales Representative
Men's Warehouse
688 N Alafaya Trail Orlando Florida 32828
02.2022 - 12.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate Specialist
Ross Dress For Less
373 North Alafaya Trail Orlando Florida 32828
09.2021 - 01.2022
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Diploma -
Miami Coral Park Senior High School
Miami, FLSkills
- Teamwork and Collaboration
- Product Knowledge
- Decision Making
- Social Media Savvy
- Conflict Resolution
- Effective Communication
- Positive Attitude
- Sales Techniques
- Multitasking Abilities
- Strong Work Ethic
- Active Listening
- Patience and Tolerance
- Up-selling and Cross-selling
- Adaptability and Flexibility
- Empathy and Compassion
- Telephone Etiquette
- Data Entry Accuracy
- Goal Oriented
- Customer Service
- Order Processing
- Direct Sales
Languages
English and Spanish
Full Professional
Timeline
CSA
Floor&Decor
02.2023 - 06.2023
Sales Representative
Men's Warehouse
02.2022 - 12.2022
Sales Associate Specialist
Ross Dress For Less
09.2021 - 01.2022
Diploma -
Miami Coral Park Senior High School