James Paugh
Baltimore,MD
Summary
Dedicated professional with strong communication skills and attention to detail. Years of extensive experience in customer service and cash handling, inventory control and warehouse operations, extensive knowledge of shipping and receiving procedures, and office etiquette and procedures relating to computers, paperwork handling and overall operations.
Overview
15
15
years of professional experience
Work History
CSA
FedEx
Linthicum Heights, Maryland
10.2022 - Current
- Assisted customers with package pickups and shipping processes.
Executed data entry using multiple FedEx applications to accurately process customer information.
Ensured proper staging and handling of freight during outbound shipping operations.
Maintained office procedures for documentation, filing, and basic computer tasks.
Handled building maintenance as needed, ensuring a safe work environment.
Demonstrated effective phone etiquette while communicating with clients.
Streamlined warehousing procedures to enhance operational efficiency.
Retail Sales Associate
Guinness Open Gate Brewery
Baltimore, Maryland
03.2022 - 09.2022
- Greeting and assisting guests with product information.
- Stocking and pricing merchandise.
- Cash register operation and close-out clerical processes.
- Standard warehouse operation procedures.
- Monthly product inventory.
Seasonal Warehousing Associate
Hobby Lobby
Pasadena, Maryland
11.2020 - 01.2021
- Receiving, sorting, and stocking inbound freight. Proper assembly and pricing of large pieces of merchandise such as furniture. Performing various building maintenance tasks at closing. Gathering and sanitizing shopping carts for customer usage. Proper setup of planograms for public display and easy access of merchandise.
Overnight Freight Team Associate
Home Depot
Glen Burnie, Maryland
02.2020 - 09.2020
- Receiving and sorting inbound freight.
- Stocking and pricing merchandise quickly and neatly.
- Operating equipment such as pallet jacks, forklifts and ballymores to properly transport, stock, and store merchandise.
Retail Sales Associate
Cracker Barrel Old County Store
Linthicum Heights, Maryland
12.2018 - 11.2019
- Greeting and assisting guests with retail purchases.
- Product knowledge, pricing, stocking and inventory.
- Stockroom organization and maintenance.
- Fast and accurate cash register operation.
Sales Associate
Harbor Freight Tools
Glen Burnie, Maryland
04.2017 - 07.2018
- Fast and accurate cash register operation.
- Recommendation of additional purchases and extended warranties.
- Performing various building maintenance tasks at closing.
- Assisted in register reconciliation/close out clerical processes at closing.
- Able to resolve customer disputes calmly and effectively.
Host
Olive Garden
COLUMBIA, MD
10.2016 - 04.2017
- Greeting and seating guests with a friendly and courteous demeanor.
- Building maintenance tasks as needed.
Ramp Agent/Warehouse Associate
Quantum Aviation Services
Baltimore, Maryland
06.2015 - 08.2016
- Received SIDA training and badge from airport security. Shipping and receiving of mail for US Postal contract. Provided ground support for 727 aircraft. Upload and download of freight ULD's from cargo aircraft. General shipping and receiving warehouse operation.
Cashier/Deli Clerk
GIANT
Glen Burnie, Maryland
01.2015 - 06.2015
- Fast and accurate cash register operation.
- Assisted customers with making deli-related purchases.
- Trained to perform tasks in multiple departments throughout the store.
Cashier/Sales Associate
Walmart
Glen Burnie, Maryland
07.2012 - 11.2014
- Provided product information and facilitated purchases for customers.
- Operated cash register efficiently, ensuring accuracy in transactions.
- Stocked and priced merchandise to maintain inventory standards.
- Supported warehouse team with incoming deliveries as required.
- Demonstrated exceptional multitasking abilities in a fast-paced environment.
Cashier/Host
Chick-fil-A
Baltimore, Maryland
07.2010 - 07.2012
- Learned and maintained a high standard of customer service.
- Learned fast and accurate cash register operation in a high-volume and fast-paced environment.
- Established clear and positive communication with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order-taking.
Education
Conowingo Rising Sun Christian School
Conowingo, MD06-2010
Skills
- Data entry and management
- Freight and shipping operations
- Customer assistance and support
- Inventory control and management
- Cash register and point of sale operation
- Warehouse procedures and functions
- Product knowledge and solutions
- Equipment operation and maintenance
- Team collaboration and cross-functional teamwork
- Effective communication skills
- Conflict resolution strategies
- Attention to detail and accuracy
- Time management techniques
- Problem solving and resolution
- Multi-line phone systems operation
- Complaint handling and escalation
- Inbound and outbound calling expertise
- Safety regulations compliance
- Refunds and exchanges processing
- Administrative support tasks
- Computer proficiency skills
- Shipping procedures execution
- Stock replenishment processes
Timeline
CSA
FedEx
10.2022 - Current
Retail Sales Associate
Guinness Open Gate Brewery
03.2022 - 09.2022
Seasonal Warehousing Associate
Hobby Lobby
11.2020 - 01.2021
Overnight Freight Team Associate
Home Depot
02.2020 - 09.2020
Retail Sales Associate
Cracker Barrel Old County Store
12.2018 - 11.2019
Sales Associate
Harbor Freight Tools
04.2017 - 07.2018
Host
Olive Garden
10.2016 - 04.2017
Ramp Agent/Warehouse Associate
Quantum Aviation Services
06.2015 - 08.2016
Cashier/Deli Clerk
GIANT
01.2015 - 06.2015
Cashier/Sales Associate
Walmart
07.2012 - 11.2014
Cashier/Host
Chick-fil-A
07.2010 - 07.2012
Conowingo Rising Sun Christian School