Cora Gregor
Nampa,ID
Summary
Customer service and client support professional with experience in high-volume service environments, financial dispute analysis, and commissioned product work. Strong ability to communicate clearly, manage client expectations, solve problems under policy constraints, and handle sensitive or complex inquiries. Skilled in negotiation, accuracy, multi-system navigation, and maintaining professionalism during escalations.
Overview
8
8
years of professional experience
Work History
Product Sculptor & Commission Artist
Self-Employed
Nampa, ID
08.2024 - 04.2025
- Designed, produced, and sold physical crafted products and custom commissions for individual clients.
- Managed client communication, custom requests, pricing, negotiation, and expectation-setting from initial inquiry to final delivery.
- Handled all financial aspects including budgeting, supply procurement, product pricing, and revenue management.
- Marketed products both online and in-person, utilizing persuasive communication to increase sales and maintain repeat customers.
- Operated independently under uncertainty while meeting deadlines and maintaining quality standards.
Social Media Moderator
Teleperformance
Boise, ID
07.2023 - 01.2024
- Reviewed digital content for policy compliance requiring detailed interpretation and judgment.
- Resolved edge cases by collaborating with team members and applying complex policy guidelines.
- Troubleshot technical issues and system configurations to maintain workflow efficiency.
- Consistently met productivity quotas and handle-time metrics in a fast-paced environment.
Front End Team Member
Target
Nampa, ID
12.2020 - 07.2023
- Provided guest support and problem resolution during transactions and service inquiries.
- Coordinated fulfillment of drive-up orders within strict delivery timeframes to maintain service standards.
- Monitored self-checkout lanes to ensure proper scanning, reduce theft risk, and maintain asset protection protocols.
- Trained and supported new team members on procedures, systems, and customer communication.
ClickList Associate
Fred Meyer
Nampa, ID
04.2020 - 12.2020
- Assisted customers with order questions, substitutions, and technical issues during online grocery pickups.
- Located missing products, resolved discrepancies, and ensured accurate order fulfillment.
Cashier & Online Grocery Associate
Walmart
Nampa, ID
11.2018 - 03.2020
- Completed customer transactions with accuracy and maintained till balancing procedures.
- Processed, assembled, and delivered online orders while managing time-sensitive fulfillment.
- Assisted customers with account or order-related issues in high-volume service environments.
Crewmember
Wahooz
Meridian, ID
08.2017 - 11.2018
- Operated attractions, followed safety procedures, and ensured guest satisfaction.
- Trained new employees and maintained a clean and organized work environment.
Seasonal Associate
JCPenney
Nampa, ID
11.2016 - 01.2017
- Assisted customers with product selection, inventory organization, and meeting sales expectations.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05.2017
Skills
- Customer Service & Call Handling
- Conflict Resolution & De-escalation
- Problem Solving & Decision Making
- Financial Transaction Support
- Multi-System Navigation (POS, internal platforms, Outlook, Teams)
- Documentation & Note-Taking
- Policy Interpretation
- Technical Troubleshooting
- Time Management & Task Prioritization
- Client Relations & Sales Communication
Timeline
Product Sculptor & Commission Artist
Self-Employed
08.2024 - 04.2025
Social Media Moderator
Teleperformance
07.2023 - 01.2024
Front End Team Member
Target
12.2020 - 07.2023
ClickList Associate
Fred Meyer
04.2020 - 12.2020
Cashier & Online Grocery Associate
Walmart
11.2018 - 03.2020
Crewmember
Wahooz
08.2017 - 11.2018
Seasonal Associate
JCPenney
11.2016 - 01.2017
High School Diploma -
Nampa Senior High School