Cora Harris
Spring,TX
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
Dayton, TX
06.2018 - 11.2019
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters and work areas for contraband.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Package Sorter
Amazon
Houston, TX
08.2017 - 06.2018
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50 pounds.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Stock Associate
Macy's
The Woodlands, TX
06.2016 - 06.2017
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded arriving product stock and moved to store display areas.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Call Center Representative
Aon
The Woodlands, TX
09.2014 - 04.2016
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Operator
Texas Instruments Inc.
Stafford, TX
06.2008 - 03.2013
- Assisted various departments with change by communicating new improvement plans and expectations.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged and input information into database system.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Supported management decision-making by compiling operational and production data into daily logs.
File Clerk
Texas Art Supply
Houston, TX
09.2007 - 08.2008
- Optimized information gathering and presentations with implementation of practical filing system.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Education
No Degree - Commercial Art
Houston Community College
Houston, TXSkills
- Conflict resolution skills
- Inmate behavior modification tactics
- Criminal laws
- Visitation Guidelines Understanding
Timeline
Correctional Officer
Texas Department Of Criminal Justice
06.2018 - 11.2019
Package Sorter
Amazon
08.2017 - 06.2018
Stock Associate
Macy's
06.2016 - 06.2017
Call Center Representative
Aon
09.2014 - 04.2016
Operator
Texas Instruments Inc.
06.2008 - 03.2013
File Clerk
Texas Art Supply
09.2007 - 08.2008
No Degree - Commercial Art
Houston Community College
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