Cora Johnston
Grimes,IA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Senior Book Seller
Barnes And Noble
10.2022 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assistant Manager
Dunkin Dounts
04.2020 - 10.2022
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes.
Assistant Manager
Scooters Coffee Shop
03.2019 - 04.2020
- Created employee schedules to align coverage with forecasted demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Roosevelt High School
Des Moines, IA05.2018
Skills
- Loss Prevention
- Retail Merchandising
- Cash Register Operation
- Book Recommendations
- Inventory and Stocking
- Positive Customer Engagement
- Store Opening and Closing
- Customer Assistance
Timeline
Senior Book Seller
Barnes And Noble
10.2022 - Current
Assistant Manager
Dunkin Dounts
04.2020 - 10.2022
Assistant Manager
Scooters Coffee Shop
03.2019 - 04.2020
High School Diploma -
Roosevelt High School
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