Angel Bordner
Senior Book Seller and Social Media Expert
Charlotte,NC
Summary
-Reliable and upbeat Book Seller, and Social Media person, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning.
-Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in another career path. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Senior Book Seller
Barnes And Noble Bookstore
Charlotte, NC
10.2006 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Maze Manger
Cedar Fair-Scarowinds
Charlotte, NC
08.2010 - 11.2021
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised a different maze each year, "The Angel of Death" is now given to employees that excel
- Participated in "scaring" as needed or filled in other positions as needed
Sales Associate
Yankee Candle
Charlotte, NC
01.2010 - 12.2019
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
Costume Character and Perfomer
Norwegian Cruise Line And Royal Caribbean
Miami Beach, FL
06.2008 - 06.2011
- Performed choreographed songs and dances with precision and enthusiasm.
- Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
- Delivered information to guests on available services, special attractions and general facility layout and accommodations.
- Explained and promoted adherence to organizational policies.
- Managed delicate or difficult interactions with guests and coordinated with security personnel.
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
- Implemented special songs, dance routines and musical numbers to diversify performances.
- Organized arts and crafts, also other activities, for children
Education
High School Diploma -
Northwest School of The Arts
Charlotte, NC06.2000
Skills
- Training last three years in Kukkiwon Taekwondo, currently hold brown belt rank Will be testing for red belt, then black belt within the next two years
- Reading, I try to read at least 160 books per year
- Merchandising and Display
- Store Policies and Procedures
- Safety and Cleanliness Standards
- Social Media and event planning
- Learning Korean language, trying to become fluent in Korean within a few years Started formal, weekly classes in early 2022
Accomplishments
-Spear headed social media for Barnes and Noble. Posts were reused by other stores, the company and several authors. Also celebrity shared posts that I designed.
-Had honorary award at Scarowinds the "Angel of Death" scare award, named after me
-Perfect attendance for academic years
-Around two years until black belt level for Taekwondo, currently hold brown belt (I-Geup) rank.
Additional Information
References available upon request.
Timeline
Maze Manger
Cedar Fair-Scarowinds
08.2010 - 11.2021
Sales Associate
Yankee Candle
01.2010 - 12.2019
Costume Character and Perfomer
Norwegian Cruise Line And Royal Caribbean
06.2008 - 06.2011
Senior Book Seller
Barnes And Noble Bookstore
10.2006 - Current
High School Diploma -
Northwest School of The Arts
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